REGINALD A. LUCAS

Dynamic General Manager with a proven track record at ATC Brooklyn, excelling in financial management and team building. Successfully implemented inventory optimization strategies, enhancing operational efficiency and boosting customer satisfaction. Passionate about personnel development and community engagement, driving exceptional service recovery and fostering a motivated workforce.

• ServSafe Certification, 06/01/12
• NYC Food Handling Certificate, 08/01/12
• Certified in TIPS training
• Food Safety Certification, Atlanta, Georgia

• Increased liquor sales by 15% within 6 months.
• Created and fostered strategic marketing partnerships to cross promote, expand visibility and increased profits by 15%.
• Took a 40-seat dessert and wine bar from $0 to average of $10,000 in weekend sales in 3 months.
• Created and executed signature drink and tapas menu for new restaurant concept.
• Increased sales by 50% in 3 months by creating targeted marketing campaigns to reach a younger demographic through creative advertising and partnership initiatives.
• Created a system that monitored and lowered liquor costs from 30% to 18% in less than 3 months.
• Created and maintained a successful par system that lowered waste, which resulted in decreasing food costs by 5%.
• Created a take-out system that maximized back-of-house labor and increased takeout sales by 5%.
• Created and managed a social media platform which increased brand awareness and interaction with potential customers.
• Effectively executed company directed operational changes to maintain profitability during revenue downturn.
• Consistently managed teams up to 100 employees with a low turnover rate.
• Empowered staff by delegating individual responsibility and making them a part of the success of the restaurant.
• Created a successful accountability program, which enabled employees to track their own sales of promotional items.
• Created an effective server and bar education program to train in upselling, product and wine recommendations in turn increasing sales.

• Saniyyah Griffin, Regional Manager, Carol's Daughter, 404.323.8481, saniyyahgriffin@gmail.com, 99 Hudson St. 6th Floor, New York, NY, 10013, Personal Reference
• Michael Bernardo, General Manager, Kozmo Gastro Pub, 404.422.4426, mikecbernardo@gmail.com, 11890 Douglas Rd., Johns Creek, GA, 30005, Manager
• Craig Samuel, Owner, B&C Restaurant Group, 718.812.0987, supilami@me.com, 393 Lewis Ave, Brooklyn, NY, 11223, Owner

15, 6, Proven leadership in successfully managing front-of-house, back-of-house, bar and kitchen operations., Stellar organizational skills, staff training, coaching & developing with strong follow-up and follow-through., Experience in executing new restaurant concepts, spanning from 4-Star steakhouses and cigar bars to small lounge and pizzerias., Passion for maintaining legendary customer service and increasing profits.