Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Autry II

White Plains

Summary

Diligent Sportsbook Manager with in-depth knowledge of optimizing retail operations and improving customer satisfaction. Proven track record of streamlining processes and enhancing team productivity. Demonstrated leadership and problem-solving skills in fast-paced retail environments.

Overview

20
20
years of professional experience

Work History

Retail Operations Manager

BetMGM
11.2022 - Current
  • Managed daily operations of the sportsbook, ensuring compliance with regulatory requirements and company policies to promote a safe and responsible gaming environment.
  • Analyzed betting trends and customer behavior, using data-driven insights to optimize odds and maximize profitability for the sportsbook.
  • Monitored performance metrics and prepared regular reports for senior management, highlighting key performance indicators and strategic recommendations.
  • Developed and maintained relationships with key stakeholders, including vendors and gaming regulators, to ensure operational excellence.

Cage Supervisor / BetMGM Supervisor

MGM National Harbor
11.2021 - 11.2022
  • Supervise and participate in Cage and Credit activities, ensuring count integrity and gaming compliance
  • Verify all transactions over $2,500 in order to verify accuracy
  • Generate reports for the end of each shift and at the completion of the 24-hour period.
  • Assist Hosts and Upper Management with needs for high profile players when handling payouts.
  • Constantly monitor all Cage areas to ensure operations meet MLGCA regulations

Slot Supervisor / Assistant Shift Manager

MGM National Harbor
01.2017 - 11.2021
  • Greet guest and provide any assistance needed in a friendly and professional manner
  • Supervise Slot Guest Representatives placed under my direction
  • Assist in any guest disputes that are outside the scope of the Guest Service Representatives
  • Improve employee performance by coaching, motivating, training and leading. Approve Slot Jackpot payout, while monitoring service standards for slot jackpots, cash exchanges and TITO transactions including Federal Reporting Standards
  • Communicate directly with the Beverage Management team to expedite or improve the delivery of service
  • Communicate directly with the EVS Management team to ensure that Slot areas are well maintained, neat and clean

Slot Guest Service Representative

MGM National Harbor
11.2016 - 01.2017
  • Greet guest and provide any assistance needed in a friendly and professional manner
  • Educate guest on M-Life program and any on-going promotions
  • Assist guest with any issues that may occur on the slot floor (machine malfunctions, explaining game features and functions, coordinate with Supervisors to ensure needs for beverage and EVS are fulfilled)
  • Pay taxable Jackpots and hand pays to guests when needed while maintaining privacy and Title 31 standards

Ramp Supervisor

Airport Terminal Services
12.2014 - 08.2016
  • Maintain standard of safety at all times while on ramp
  • Supervise crew of 5-10 Ramp Agents to conduct terminal services for Airbus 319/320
  • Marshall Aircraft into assigned gate, off load and on load luggage for appropriate flight
  • Assign job functions to Ramp Agents for each flight including bag runner, lavatory service, luggage bin and bag room attendant
  • Push aircraft away from gate to taxiway for departure or Tow aircraft to overnight hard stand

Representative

Customer Service
03.2013 - 11.2014
  • Greet and assist patrons in a friendly and professional manner
  • Assist guest in selecting proper products for specific tasks
  • Clean and maintain paint tinting machines
  • Stock received freight on to sales floor

Part Time Package Handler - Preloader

United Parcel Service (UPS)
06.2012 - 03.2013
  • Moves freight into and out of trailers

Customer Service Representative

U-Haul
01.2012 - 03.2012
  • Cleaned rental equipment, facility and lot, served customers in person and by telephone, prepared rental contracts and invoices

Diet Therapy Technician

U.S. Air Force
09.2005 - 02.2012
  • Performed accounting, control, and other administrative procedures pertaining to meals – collected and submitted subsistence and operating cost monies, menu tallies, patient tray service records, and workload data

Security Forces Augmentee

U.S. Air Force
06.2007 - 04.2008
  • Performed force-protection duties – manned entry control and vehicle inspection stations
  • Directed traffic flow, conducted base and flight line patrol
  • Maintain safety standards on ramp
  • Walk aircraft including 737, 747, 757 into gate and connect ground power unit, unload/load cargo from front and rear compartments, service flight lavatories

Education

MGM Resorts International

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Joint Base Langley-Eustis
Hampton, VA

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Sheppard Air Force Base
Wichita Falls, TX
02.2006

High School Diploma - undefined

Henry E. Lackey High School
Indian Head, Maryland
06.2005

Skills

  • Store operations
  • Health and safety
  • Operational efficiency
  • Store planning
  • Staff management
  • Staff motivation
  • Operations oversight
  • Process improvements
  • Sales analysis

Timeline

Retail Operations Manager

BetMGM
11.2022 - Current

Cage Supervisor / BetMGM Supervisor

MGM National Harbor
11.2021 - 11.2022

Slot Supervisor / Assistant Shift Manager

MGM National Harbor
01.2017 - 11.2021

Slot Guest Service Representative

MGM National Harbor
11.2016 - 01.2017

Ramp Supervisor

Airport Terminal Services
12.2014 - 08.2016

Representative

Customer Service
03.2013 - 11.2014

Part Time Package Handler - Preloader

United Parcel Service (UPS)
06.2012 - 03.2013

Customer Service Representative

U-Haul
01.2012 - 03.2012

Security Forces Augmentee

U.S. Air Force
06.2007 - 04.2008

Diet Therapy Technician

U.S. Air Force
09.2005 - 02.2012

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Joint Base Langley-Eustis

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Sheppard Air Force Base

High School Diploma - undefined

Henry E. Lackey High School

MGM Resorts International

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