Job Search Status
Open to workDesired start date: Immediately
Open To Work
Reginald Bailey
Work Preference
Summary
Dedicated Customer Experience Professional with extensive experience in high-volume front-desk operations, guest access management, and complex workflow coordination. Proven ability to serve as a brand ambassador in fast-paced hospitality and lounge environments. Currently pursuing a Bachelor’s in Business Administration with a focus on organizational efficiency and empathetic guest service. Committed to the "Customer First" philosophy, delivering tailored lifestyle and service recommendations to ensure exceptional Card Member satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Anne Arundel Gastroenterology Associates
05.2025 - 07.2026
- Served as the primary point of contact for a high-volume facility, ensuring a seamless, welcoming experience for every guest from arrival to departure.
- Managed check-in workflows and access control, maintaining strict data accuracy in proprietary clinical software (gMed).
- Anticipated individual guest needs and offered personalized recommendations, ensuring every visitor felt valued and received exceptional, individualized care.
- Demonstrated resilience and empathy in a fast-paced environment, resolving scheduling conflicts and diffusing challenging guest concerns to maintain brand loyalty.
- Streamlined front-end operations, reducing wait times and maintaining a polished, professional lobby atmosphere consistent with premium service standards.
Volunteer
NAACP
10.2023 - Current
- Lead front-of-house logistics and guest engagement for community events, acting as the public face of the organization.
- Coordinate diverse guest interactions, providing clear information and local recommendations with a focus on inclusivity and service excellence.
Operations Intern
InterMedia Solutions
06.2022 - 09.2022
- Provided comprehensive administrative and logistical support to leadership, optimizing daily operational workflows and record-keeping systems.
- Rapidly mastered multiple software platforms to support event-based hospitality, demonstrating technical agility.
- Coordinated cross-functional tasks, ensuring accurate tracking of assets and resources in a highly dynamic, collaborative environment.
Education
Bachelor of Arts - Business Administration And Management
University of Maryland Global Campus
Online/Global Campus04-2028
Associate of Arts - Business Administration And Management
Montgomery College
Rockville, MD05-2026
Skills
- Hospitality & Service: Premium Guest Registration, Conflict De-escalation, Personalized Concierge Support, Active Listening
- Technical Proficiency: Multi-System Software Adaptability, Real-Time Scheduling/Database Management, CRM Software
- Operational Excellence: High-Volume Lobby/Lounge Management, Team Collaboration, Proactive Problem-Solving, Shift Reporting
Timeline
Front Desk Receptionist
Anne Arundel Gastroenterology Associates
05.2025 - 07.2026
Volunteer
NAACP
10.2023 - Current
Operations Intern
InterMedia Solutions
06.2022 - 09.2022
Bachelor of Arts - Business Administration And Management
University of Maryland Global Campus
Associate of Arts - Business Administration And Management
Montgomery College