REGINALD CLOUD
Rock Hill,SC
Summary
Overview
7
7
years of professional experience
Work History
Service Technician
Dry Pro Foundation and Crawlspace Specialists
05.2022 - Current
- Lead communications with customers
- Responsible for leading crew members
- Accountable for driving company box trucks to job sites
- Digging trenches
- Waterproofing
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Assembler II
Atlas Copco
02.2023 - 02.2024
- Followed safety protocols to maintain safe working environment.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Streamlined assembly processes, leading to increased productivity.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Completed tasks on time to meet quality and safety standards.
Sales Manager
Autozone Auto Parts
04.2018 - 04.2022
- Ensures assigned store tasks are completed
- Maintains a safe work environment including PPE
- Communicates with managers regarding customer concerns and employee matters
- Actively engaged in developing more effective customer service skills
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Service Technician
Burns Chevrolet Cadillac
05.2019 - 02.2022
- Responsible for the repair and maintenance of a vehicle
- Maintenance of the automotive equipment
- Inspection of the vehicle
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
Associate degree - Automotive Technology
York Technical College
Rock Hill12.2020
High diploma -
Lancaster High School
Lancaster05.2016
Skills
- Conflict resolution
- Time management
- Hand tools
- Power tools
- Computer skills
- Active listening
- Communication skills
- Fast Learner
- Time Management
Timeline
Assembler II
Atlas Copco
02.2023 - 02.2024
Service Technician
Dry Pro Foundation and Crawlspace Specialists
05.2022 - Current
Service Technician
Burns Chevrolet Cadillac
05.2019 - 02.2022
Sales Manager
Autozone Auto Parts
04.2018 - 04.2022
Associate degree - Automotive Technology
York Technical College
High diploma -
Lancaster High School
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