Reginald Colquit Gillam
Smyrna,TN
Summary
Dynamic team leader with a proven track record at Adient US, skilled in motivating teams and enhancing performance through effective problem-solving and people management. Successfully fostered a collaborative environment, resulting in improved individual contributions and customer satisfaction. Proficient in operational oversight and maintaining attention to detail in high-pressure situations.
Overview
18
18
years of professional experience
Work History
Team Leader
Adient US
08.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2018 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Big Horse Feed
04.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
Videographer
Elite Athletic Events
01.2010 - 01.2017
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used Software to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
- Enhanced video production quality by utilizing advanced editing techniques and software.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
Supervisor
Southern Tennessee Medical Center
05.2007 - 10.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
None - Computer Programming
Chattanooga State Community College
Chattanooga, TNCertificate - Plastic Injection Molding
Tennessee College of Applied Technology
Pulaski, TN05.2016
Diploma - None
Franklin County High School
Winchester, TN05.2006
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
Timeline
Team Leader
Adient US
08.2022 - Current
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
05.2018 - 07.2022
Assistant Manager
Big Horse Feed
04.2016 - 08.2018
Videographer
Elite Athletic Events
01.2010 - 01.2017
Supervisor
Southern Tennessee Medical Center
05.2007 - 10.2009
None - Computer Programming
Chattanooga State Community College
Certificate - Plastic Injection Molding
Tennessee College of Applied Technology
Diploma - None
Franklin County High School
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