Reginald Davis
Montgomery
Summary
Detail-oriented customer support representative skilled in conflict resolution and team collaboration. Proven ability to enhance customer satisfaction and loyalty through effective complaint resolution.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Barbara Gail Neighborhood Grille
2003 Early Street
05.2018 - 12.2024
- Assisted customers with menu inquiries and special requests to improve dining experience.
- Processed orders efficiently in a fast-paced dining environment.
- Resolved customer complaints, fostering satisfaction and loyalty.
- Conducted follow-up calls to confirm satisfaction and address any remaining concerns.
- Facilitated unloading of food truck and arranged supplies in storage to streamline operations.
- Trained new team members on customer service protocols.
Forklift Operator
SYSCO Food Services
1000 Sysco Dr
04.2022 - 07.2022
- Operated forklifts to efficiently transport products within warehouse, supporting timely order fulfillment.
- Loaded and unloaded trucks following proper safety protocols and guidelines.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Prepared pallets for transport by loading them onto trailers.
- Conducted routine inspections to ensure equipment safety and functionality.
- Ensured safety procedures were followed when operating forklifts.
- Tracked materials moved for stocking and completed logs for management to ensure accurate inventory records.
Education
Bachelor of Arts - General Studies
Alcorn State University
Lorman, MS12-2025
High School Diploma -
Robert E Lee High School
Montgomery, AL05-2021
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Task prioritization
- Inventory management
Accomplishments
2017 Hitchcock Award 9th Grade for Outstanding Christian Leadership in Atletics
Timeline
Forklift Operator
SYSCO Food Services
04.2022 - 07.2022
Customer Support Representative
Barbara Gail Neighborhood Grille
05.2018 - 12.2024
Bachelor of Arts - General Studies
Alcorn State University
High School Diploma -
Robert E Lee High School