Reginald Forward
Spartanburg,SC
Summary
Versatile professional with a proven track record in customer service, technical troubleshooting, and automation-driven workflow optimization. Skilled in data analysis and cross-functional collaboration. Aspiring to advance into a management role at Walmart, leveraging technical expertise and adaptability to drive operational success.
Overview
5
5
years of professional experience
Work History
AEO
Walmart
Wellford, South Carolina
05.2024 - Current
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Monitored operation of equipment to ensure proper function.
Independent Contractor (Driver)
Uber
08.2021 - 05.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Regional Support Representative
Spectrum (Charter Communications)
Greer, USA
04.2021 - 02.2022
- Monitored and assessed systems, devices, and networks to ensure compliance with regulatory requirements and FCC regulations
- Analyzed and entered data into reference systems for use by other teams
- Developed and maintained policies and procedures for improved team efficiency
- Utilized data compilation to build informative spreadsheets for assessing customer equipment at risk
- Followed up with customers to resolve issues and vulnerabilities in a prompt manner
- Collaborated closely with cross-functional teams to address customer escalations and provide exceptional customer service
- Conducted remote troubleshooting to identify and resolve technical issues, minimizing the need for in-person technicians
Field Technician I
Spectrum (Charter Communications)
Greer, USA
11.2019 - 04.2021
- Conducted on-site visits to customers’ premises to provide comprehensive telecommunications services and support
- Proactively engaged with customers to identify their specific needs and concerns, ensuring a high level of customer satisfaction
- Diagnosed and resolved service-related issues promptly, utilizing advanced troubleshooting techniques and tools
- Utilized specialized tools, meters, and equipment to check RF signal levels, ensuring optimal performance and signal quality
- Installed, configured, and maintained customer premises equipment (CPE) to deliver reliable and high quality services
- Demonstrated strong problem-solving skills to identify root causes of technical problems and implement appropriate solutions
- Conducted thorough testing and quality assurance checks to verify system integrity and compliance with established standards
- Regularly updated work orders, service tickets, and documentation accurately and in a timely manner
- Worked effectively in various environments, including confined spaces such as crawl spaces, attics, and service closets, adhering to safety protocols and best practices
- Demonstrated excellent time management skills, efficiently prioritizing tasks and managing workloads to meet service-level agreements and customer expectations
Education
High School Diploma -
Berea High School
Skills
- Technical Troubleshooting
- Data Analysis
- Policy Development
- Customer Service
- Cross-Functional Collaboration
- Task prioritization
- Troubleshooting
- Flexible and adaptable
- Training & Development
Personal Information
Authorized To Work: US
Timeline
AEO
Walmart
05.2024 - Current
Independent Contractor (Driver)
Uber
08.2021 - 05.2023
Regional Support Representative
Spectrum (Charter Communications)
04.2021 - 02.2022
Field Technician I
Spectrum (Charter Communications)
11.2019 - 04.2021
High School Diploma -
Berea High School