Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reginald Foster

Las Vegas,NV

Summary

Adept at navigating high-stress situations, I significantly enhanced customer loyalty and resolved escalated disputes at Walmart through empathetic customer service and critical thinking. My experience also includes efficient inventory management at Smiths Food And Drug, showcasing my problem-solving abilities and active listening skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Stocker

Smiths Food And Drug
Las Vegas, NV
04.2020 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Certified - Hvac

UEI College
Las Vegas, NV
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Spanish
Elementary

Timeline

Customer Service Representative

Walmart
10.2022 - Current

Stocker

Smiths Food And Drug
04.2020 - Current

Certified - Hvac

UEI College
Reginald Foster