Reginald Fowler
Pensacola
Summary
Dynamic sales leader with a proven track record at Cox Communications, excelling in employee management and customer relations. Achieved significant revenue growth through innovative sales strategies and effective team training. Skilled in conflict resolution, fostering strong client relationships, and enhancing team performance to drive business success.
Overview
18
18
years of professional experience
Work History
Lead Floor Manager
Cox Communications
05.2022 - Current
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Trained and supported sales force with closing deals.
- Trained new team members on company policies, product knowledge, and selling techniques to enhance overall performance.
- Resolved escalated customer complaints effectively to preserve brand reputation while maintaining customer loyalty.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
Assist Sales Manager
J & J Furniture & Mattress
02.2015 - 05.2022
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Built relationships with customers and community to establish long-term business growth.
Sales Manager
Tupelo Furniture & Mattress
01.2009 - 02.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Claims Adjuster
Pilot Catastrophe
10.2007 - 01.2009
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Answered customer questions regarding deductibles.
- Researched claims and incident information to deliver solutions and resolve problems.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Coaching -
Alabama State University
Montgomery, AL05-2003
Certificate - English Teacher Certification
Stillman
Tuscaloosa, AL05-2001
Skills
- Employee management
- Customer relations
- Policy enforcement
- Conflict resolution
- Employee relations
- Sales development
- Budgeting and finance
- Department management
- Sales training
- Team training and development
Timeline
Lead Floor Manager
Cox Communications
05.2022 - Current
Assist Sales Manager
J & J Furniture & Mattress
02.2015 - 05.2022
Sales Manager
Tupelo Furniture & Mattress
01.2009 - 02.2015
Claims Adjuster
Pilot Catastrophe
10.2007 - 01.2009
Coaching -
Alabama State University
Certificate - English Teacher Certification
Stillman
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