Reginald Gaston
Ocala,FL
Summary
Results-driven financial services professional with progressive leadership experience in consumer lending, branch operations, and portfolio management. Proven ability to manage staff, drive business development, and oversee full-cycle lending from underwriting to collections. Strong background in compliance, cash controls, and customer relationship management. Dedicated to improving branch performance, reducing delinquency, and exceeding production goals.
Overview
2026
2026
years of professional experience
Work History
Branch Manager
Ocala National Bank
Financial Specialists / Loan Officer
First Federal Bank
Ocala, FL
03.2021 - Current
- Delivered high-level customer service, resolving account inquiries and maintaining strong client relationships.
- Managed consumer lending process from application to funding, including underwriting, approving, and closing loans in compliance with company policy.
- Conducted follow-up on past-due accounts, performing collection calls and negotiating payment arrangements.
- Processed domestic wire transfers, ensuring proper documentation and regulatory adherence.
- Generated new business through outbound sales calls and telephone prospecting to meet and exceed branch production goals.
Assistant Manager
Axiom Bank
Ocala, FL
03.2013 - 03.2021
- Supervised and supported daily activities of branch staff, providing coaching, performance feedback, and training.
- Managed employee scheduling to ensure proper coverage, productivity, and efficient branch operations.
- Oversaw daily branch operations, ensuring compliance with company policies and regulatory requirements.
- Conducted internal cash audits and operational reviews to maintain accuracy, accountability, and loss prevention standards.
- Delivered exceptional customer service,
Branch Manager
Sun Belt Credit
Ocala, FL
02.2009 - 03.2013
- Supervised and trained branch staff, providing coaching, performance feedback, and ongoing development to improve productivity and service quality.
- Managed employee scheduling to ensure proper coverage and efficient daily operations.
- Oversaw full-cycle consumer lending, including application review, underwriting, approving, and closing loans in compliance with company guidelines.
- Managed collections efforts, including delinquency follow-up, payment arrangements, and field visits to reduce past-due accounts.
- Conducted field work to verify collateral, perform customer follow-ups, and support collection efforts.
- Processed and accepted customer payments, ensuring accurate posting and cash handling procedures.
- Completed and reviewed title work to secure collateral and ensure proper documentation.
- Conducted internal cash audits and operational reviews to maintain accountability and prevent loss.
- Delivered exceptional customer service, resolving escalated concerns and strengthening long-term client relationships.
Education
No Degree - General Studies
College of Central Florida
Ocala, FLHigh School Diploma -
Marion Technical
Ocala, FL05.1990
Skills
Leadership & Management
Lending & Collections
Collections & Compliance
Sales & Business Development
Operations & Customer Experience
Timeline
Financial Specialists / Loan Officer
First Federal Bank
03.2021 - Current
Assistant Manager
Axiom Bank
03.2013 - 03.2021
Branch Manager
Sun Belt Credit
02.2009 - 03.2013
Branch Manager
Ocala National Bank
No Degree - General Studies
College of Central Florida
High School Diploma -
Marion Technical