Reginald Gill
Decatur,Ga
Summary
Aiming to leverage my knowledge to effectively perform as a hospitality professional. I am an accomplished results-driven service professional with years of experience, seeking a company where I can utilize my keen business and restaurant skills to meet and exceed expectations.
Overview
21
21
years of professional experience
Work History
General Manager
Woods Chapel BBQ
03.2024 - 01.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with company regulations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Restaurant Consultant
Pitt Boss BBQ
11.2023 - 04.2024
- Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Enhanced dining experience through implementing a beverage program and suggesting staff training programs.
- Provided expert advice on local regulations and licensing requirements, ensuring full compliance with relevant laws.
- Established strong relationships with suppliers to negotiate favorable terms on high-quality ingredients at competitive prices.
Operations Manager
PKWY Tavern
04.2022 - 11.2023
- Conducted inventory weekly
- Completed payroll for the staff
- Worked closely with Excel, Word, and Outlook
- Worked closely with toast POS
- Location brought in over 400,000 monthly net sales
Owner/CEO & Operator
Rocky's Refreshments
- Opened own vending company, profitable since the first year
- Secured contract with 2 major distribution companies
- Manage inventory, all sales, contracts and re-stocking
- Expanded the business to 3 states
Head Bartender, Trainer, Beverage Manager
5th Group Restaurants
03.2012 - 02.2017
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed inventory levels, utilizing software to track supplies and reduce waste.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Bartender,Expo,Trainer,DSL
California Pizza Kitchen
02.2004 - 02.2012
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
- Trained and mentored staff on operational procedures and customer service standards.
- Oversaw daily operations to ensure high-quality service and guest satisfaction.
- Managed inventory control, reducing waste through effective stock management practices.
Education
Education & Training in Business Management -
University of West GA
01.2008
Education & Training in Computer Science - undefined
Norfolk State University
01.2005
Skills
- Outstanding customer service
- Strong organizational skills
- Attentive & Responsive
- Employee training
- Verbal communication
- Outgoing personality
- Suggestive selling
- Service-oriented mindset
- Team building
- Marketing and sales experience
Timeline
General Manager
Woods Chapel BBQ
03.2024 - 01.2025
Restaurant Consultant
Pitt Boss BBQ
11.2023 - 04.2024
Operations Manager
PKWY Tavern
04.2022 - 11.2023
Head Bartender, Trainer, Beverage Manager
5th Group Restaurants
03.2012 - 02.2017
Bartender,Expo,Trainer,DSL
California Pizza Kitchen
02.2004 - 02.2012
Owner/CEO & Operator
Rocky's Refreshments
Education & Training in Computer Science - undefined
Norfolk State University
Education & Training in Business Management -
University of West GA
Personal Information
Experience
01-2023
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