Reginald Gill
Decatur
Summary
Aiming to leverage my knowledge to effectively perform as a hospitality professional. I am an accomplished results-driven service professional with years of experience, seeking a company where I can utilize my keen business and restaurant skills to meet and exceed expectations.
Overview
18
18
years of professional experience
Work History
General Manager
Woods Chapel BBQ
03.2024 - 01.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with company regulations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Restaurant Consultant
Pitt Boss BBQ
11.2023 - 04.2024
- Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Enhanced dining experience through implementing a beverage program and suggesting staff training programs.
- Provided expert advice on local regulations and licensing requirements, ensuring full compliance with relevant laws.
- Established strong relationships with suppliers to negotiate favorable terms on high-quality ingredients at competitive prices.
Operations Manager
PKWY Tavern
01.2023 - 2023
- Conducted inventory weekly
- Completed payroll for the staff
- Worked closely with Excel, Word, and Outlook
- Worked closely with toast POS
- Location brought in over 400,000 monthly net sales
Owner/CEO & Operator
Rocky's Refreshments
01.2016 - 01.2023
- Opened own vending company, profitable since the first year
- Secured contract with 2 major distribution companies
- Manage inventory, all sales, contracts and re-stocking
- Expanded the business to 3 states
Education
Education & Training in Business Management -
University of West GA
01.2008
Education & Training in Computer Science - undefined
Norfolk State University
01.2005
Skills
- Outstanding customer service
- Strong organizational skills
- Attentive & Responsive
- Employee training
- Verbal communication
- Outgoing personality
- Suggestive selling
- Service-oriented mindset
- Team building
- Marketing and sales experience
Timeline
General Manager
Woods Chapel BBQ
03.2024 - 01.2025
Restaurant Consultant
Pitt Boss BBQ
11.2023 - 04.2024
Operations Manager
PKWY Tavern
01.2023 - 2023
Owner/CEO & Operator
Rocky's Refreshments
01.2016 - 01.2023
Education & Training in Computer Science - undefined
Norfolk State University
Education & Training in Business Management -
University of West GA
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