Reginald Griffin
Work Preference
Important To Me
Highly organized and resilient Health Care Administration professional with a proven track record as a Program Specialist within 24/7 acute care and mental health environments. Adept at managing complex logistics, strict timekeeping, and critical flow management while maintaining absolute HIPAA and Joint Commission compliance. Recognized for calm, decisive execution during behavioral emergencies, effectively serving as a central communication hub to optimize operations and support clinical teams in patient stabilization.
Work History
Specialized Work History Bullets
Program Specialist – Administration Assistant (PSA) – Acute Care / Mental Health Section
• Operational Logistics & Flow Management: Coordinated daily administrative operations and 24/7 timekeeping logistics for a 20-bed locked acute psychiatric unit, seamlessly managing chaotic shift changes and maintaining strict regulatory staffing ratios.
• Regulatory Compliance & Safety Audits: Led environmental safety audits ("Clean Sweeps") to eliminate contraband and identify self-harm/ligature hazards, achieving 10% zero-infraction compliance ratings during strict Joint Commission and OSHA inspections.
• EHR Data Entry & Communication Hub: Served as the central communication nucleus for the unit; processed emergency calls and physician orders daily, and updated critical logistical workflows within the EHR system with 99%accuracy.
• Crisis De-escalation & Secure Access: Managed secure entry/exit screening protocols for the locked unit while utilizing strong verbal de-escalation skills to calmly diffuse tense situations with distressed visitors and family members.
• Team Leadership & Development: Audited and identified the training needs of a 20+ person administrative team; spearheaded onboarding initiatives and strategically delegated technical calendar and software setups to empower staff ownership.
• Specialized Knowledge Application: Applied extensive knowledge of state-specific involuntary psychiatric laws and behavioral health terminology to accurately audit high-volume medical-legal paperwork and facilitate smooth patient transfers to state facilities.
Education
Bachelor of Science - Human Service Managment
A Bachelor of Science (BS) in Human Services with a focus on Management bridges the gap between direct community support and organizational leadership. While a standard human services degree focuses on front-line advocacy and case management, the management track prepares you to run programs, manage budgets, oversee staff, and direct nonprofit or government agencies.
Unlike a Bachelor of Social Work (BSW), which specifically prepares students for clinical licensing and social work practice, a Human Services Management degree is highly interdisciplinary and flexible, emphasizing administrative leadership and systems management.
Skills
Certification
Certified Peer Support Specialist, WA - August 12, 2015
A Certified Peer Support Specialist (CPSS) is a trained mental health worker who uses their own lived experience with mental health conditions, psychological trauma, or substance use to support others on their recovery journeys. Because they have personally navigated similar struggles, they build unique relationships rooted in trust, empathy, and mutual understanding.
Roles and Responsibilities
CPSS professionals bridge the gap between clinical treatment and real-world recovery by focusing on a person's individual strengths and goals. They typically work in community clinics, hospitals, crisis centers, or peer-run organizations. Their day-to-day duties include:
- Actively listening and sharing relevant aspects of their own recovery story to inspire hope and model healthy coping mechanisms. Providing Emotional Support:
- Goal Setting & Recovery Planning: Helping individuals map out actionable strategies for independent living, finding stable housing, or achieving career goals.
- System Navigation: Assisting peers in finding resources, navigating healthcare services, and easing