Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Keely

San Antonio,TX

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

1
1
year of professional experience

Work History

Epic Go-Live Consultant

Adventist Hospital
Chicago, IL
10.2023 - 11.2023
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Coached team members in techniques necessary to complete job tasks.

Epic Go-live Zone Coordinator

University Hospital - University Health System
Cleveland, OH
09.2023 - 10.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Epic Go-Live Team Lead

OU Health Care
Oklahoma City, OK
06.2023 - 06.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Epic ClinDoc Go-Live Support Specialist

RWJBH - Monmouth Medical Center
Long Branch, NJ
04.2023 - 05.2023
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.

Epic Go-Live Zone Coordinator

Mosaic Life Care
Saint Joseph, MO
03.2023 - 03.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Epic Go-Live Zone Coordinator

NYU Long Island Community Hospital
Long Island City, NY
11.2022 - 12.2022
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Bachelor of Science - Sociology

Ohio University
Athens, OH
06.2013

Skills

  • Supporting Physicians
  • Systems Implementations
  • Project Implementation
  • System Configuration
  • Customer Satisfaction
  • Customer Service Skills
  • Issue and Resolution Tracking
  • Collaborative Team Player
  • Troubleshooting Network Issues
  • Field Support
  • Production Monitoring
  • Strategic Planning

Timeline

Epic Go-Live Consultant

Adventist Hospital
10.2023 - 11.2023

Epic Go-live Zone Coordinator

University Hospital - University Health System
09.2023 - 10.2023

Epic Go-Live Team Lead

OU Health Care
06.2023 - 06.2023

Epic ClinDoc Go-Live Support Specialist

RWJBH - Monmouth Medical Center
04.2023 - 05.2023

Epic Go-Live Zone Coordinator

Mosaic Life Care
03.2023 - 03.2023

Epic Go-Live Zone Coordinator

NYU Long Island Community Hospital
11.2022 - 12.2022

Bachelor of Science - Sociology

Ohio University
Reginald Keely