Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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REGINALD LAWRENCE

Mulit Unit Management
Chester,VA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Regional ManagerDistrict Manager of OperationsDistrict ManagerDirector of Operations

Work Type

Full Time

Location Preference

On-Site
Location: Richmond, VAMaryland Heights, MOWoodbridge, VARaleigh, NCWashington, DC
Open to relocation: Yes

Important To Me

Career advancementPaid sick leavePaid time offStock Options / Equity / Profit SharingCompany Culture

Summary

Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.

Knowledgeable Regional/District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.

Overview

16
16
years of professional experience

Work History

General Manager

Buddy’s Home Furnishings
Richmond, VA
05.2023 - Current
  • Responsible for daily store operations including providing leadership and guidance to coworkers. Established sales goals, managed budgets, and sales forecast. Responsible for managing inventory, directing delivery drivers and sales manager. Ensured a safe professional work environment. Manage P&L and growth metric. Building customer relations including surrounding B2B partnership.
  • Recruit, hire and train to ensure efficient operations.
  • Set goals and conduct weekly staff meetings, preparing daily work schedules, assign task evaluate employee’s performance, discipline and enforce company policy including termination when appropriate.
  • Manage inventory and cash assets.
  • Provide a safe, clean environment for customers and associates.
  • Maintain company vehicle within safe operating standards.
  • Manage over collection, sales and delivery staff.
  • Growing business including sales and customer growth.
  • Acquire and Maintain Customers
  • Compliance with all applicable federal, state and local statutes
  • Implement sales and marketing programs
  • Decipher, prepare and review financial statements and store reports
  • Always ensure adequate availability of merchandise
  • Fill out paperwork for submission to corporate support
  • Follow monthly marketing plans
  • Maintain company vehicles within safe operating standards
  • Managing inventory and cash assets
  • Meeting company standards for quality, customer service and safety
  • Meet and exceed target sales and revenue goals
  • Implementing marketing and growth plans
  • Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
  • Recruit, hire, and train to ensure efficient operations
  • Set goals and conduct weekly staff meetings
  • Store Management
  • Train and develop associates

Regional Manager

Buddy’s Home Furnishings
Richmond, VA
10.2022 - 05.2023
  • Accountable for overseeing the operation of all stores in the assigned region. Directed a group of General Managers to ensure that each store operates within policies and procedures established by the company and seizes every opportunity to improve rental revenue and control cost of operations. Also raised interest and awareness of the factors that cause a store to be successful and to ensure it was applied to the daily operations of each location.
  • Recruit, select, and train a group of General Managers capable of accomplishing operating objectives.
  • Establish a professional working environment that encourages individuals' commitment to achieving the company mission.
  • Concrete sales numbers/outstanding performance metrics.
  • Travel/in store experience in building successful teams from ground up (“traveled between 13-14 + stores and supported day to day function and training”)
  • Experience motivating sales philosophy.
  • Direct the operations of all assigned stores through the General Manager, to meet projected performance goals set by senior management.
  • Understand, enforce, and provided assistance in associate development.
  • Monitored performance and conduct of personnel in assigned locations, taken corrective action when needed.
  • Overseen merchandise for locations to ensure inventory stock levels.
  • Recommended accurate annual store budgets in a timely manner, keeping operations supplied with projection information as requested in advance.
  • Monitored all locations company vehicles, and equipment to ensure that it was organized, clean and maintained properly for safe operation.
  • Submitted quarterly Store Audits to include a complete serialized inventory for each location.
  • Led regional operations to enhance customer satisfaction and drive sales performance.
  • Developed strategic initiatives to optimize inventory management across multiple locations.
  • Mentored team leaders, fostering a culture of accountability and high performance.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

District Manager of Operations

Axcess Financial
Richmond, Virginia
08.2016 - 09.2022
  • Achieved monthly profitable regional sales/share growth through effective regional leadership and consistent implementation of business strategies, including sales, marketing, and team training efforts.
  • Concrete sales numbers/outstanding performance metrics.
  • Travel/in store experience in building successful teams from ground up (“traveled between 15-20 + stores and supported day to day function and training”)
  • Experience with commission-based teams and motivating sales philosophy.
  • Interacted with Regional VP regarding store performance, sales, marketing, operations, and staffing; ensured that business plans, goals, and objectives were communicated, understood, and consistently implemented.
  • Initiated quota plan to capture and interpret data more efficiently using OneDrive applications; initiated sales incentives and awards to encourage the team and improve efficiency.
  • Launched new sales and customer interaction business models, focusing region on selling, employee training, customer satisfaction; reduced turnover rate from 90% to 5% and boosted customer retention to 85%.
  • Mentored, trained, and coached 30 members.
  • A leadership structure within each of the stores, building sustainable growth; supported HR actions, including interviewing and onboarding.
  • Provided on-site location support to assist with store set-up for builds, remodels, and relocations; Inspected frontline product and device knowledge as well as operational process and policy knowledge.
  • Developed and implemented training programs to improve staff performance and retention.
  • Led operational strategies to enhance efficiency across multiple branches.

District Manager

Acceptance Now (Division of Rent-A-Center)
Richmond, Virginia
08.2010 - 05.2016
  • Directed operations for the company focusing on developing standardized processes, securing company assets, and streamlining developmental operations. Formulated both short-term and long-term goals and action plans in conjunction with the District Managers, Regional Directors, and store personnel. Trained sales representatives on effective business-building techniques, including relationship development and follow-up activities.
  • Valued Point of Contact networking closely with retail employees to capture missed sales through multifaceted data collection and strategy that continually resulted in employment gains and a $3M territory profit within six months.
  • Concrete sales numbers/outstanding performance metrics.
  • Travel/in store experience in building successful teams from ground up (“traveled between 15-20 + stores and supported day to day function and training”)
  • Experience with commission-based teams and motivating sales philosophy.
  • Cooperative approach that enhanced employee understanding of data analysis and established communication strategies promoted a positive relationship, resulting in a sales growth of 40%.
  • Streamlined key financial reporting creating full transparency that nurtured profitable partnerships and continued growth.
  • Manage over collection department and staff.
  • Oversaw district operations, ensuring compliance with corporate policies and procedures.
  • Developed and implemented training programs to enhance team performance and customer service.

Education

High School Diploma -

Northampton East High
Conway, NC

High School Diploma - Business Management

Halifax College
Halifax, NC

Skills

  • Multi-Unit Leadership
  • Business Management
  • Team Building
  • Account Management
  • Profit Margin Optimization
  • Process Improvement
  • Success Metrics & Analysis
  • P&L Management
  • Leadership and team building
  • Operations management
  • Problem resolution
  • Team player

Timeline

General Manager

Buddy’s Home Furnishings
05.2023 - Current

Regional Manager

Buddy’s Home Furnishings
10.2022 - 05.2023

District Manager of Operations

Axcess Financial
08.2016 - 09.2022

District Manager

Acceptance Now (Division of Rent-A-Center)
08.2010 - 05.2016

High School Diploma -

Northampton East High

High School Diploma - Business Management

Halifax College

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