Helping less fortunate
Reginald Merty
Brooklyn,United States
Summary
Communication skills Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Security Officer
Securtias
Brooklyn, NY
06.2018 - 02.2019
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Customer Service Representative
Dollar Tree
Brooklyn, NY
07.2013 - 09.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Dominoes Pizza
Brooklyn, United States
11.2010 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Provided ongoing guest service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
Education
High School Diploma -
Carnarsie High School
Brooklyn, NY 09.2005 - 06.2009
Skills
Computer skills
undefinedInterests
Timeline
Security Officer
Securtias
06.2018 - 02.2019
Customer Service Representative
Dollar Tree
07.2013 - 09.2014
Customer Service Representative
Dominoes Pizza
11.2010 - 06.2013
High School Diploma -
Carnarsie High School
09.2005 - 06.2009
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