Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Reginald Reed

Oklahoma City,OK

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server/Bartender

Poblano Grill
12.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sortation Associate

Amazon
03.2020 - 12.2021
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.

Server

Iron Cactus
08.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Poblano Grill
03.2016 - 08.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.

Assistant Manager

Papa Johns
08.2012 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Killeen High School
Killeen, TX
06.2011

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • Service prioritization
  • Order Accuracy
  • Quality Control
  • Table Bussing

Reference

Djuan Simmons

  • Phone Number-405-264-3664
  • Work Place-Poblano Grill
  • Years Known-8


Chance Conner

  • Phone Number-405-990-2093
  • Work Place-Poblano Grill
  • Years Known-2


Lisa Hopper

  • Phone Number-405-314-0632
  • Work Place-Papa Johns
  • Years Known-11

Timeline

Server/Bartender

Poblano Grill
12.2021 - Current

Sortation Associate

Amazon
03.2020 - 12.2021

Server

Iron Cactus
08.2019 - 03.2020

Server

Poblano Grill
03.2016 - 08.2019

Assistant Manager

Papa Johns
08.2012 - 03.2016

High School Diploma -

Killeen High School

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Reginald Reed