Reginald Roberts
Victorville,CA
Summary
Experienced Senior Manager skilled in cross-functional collaboration and proficient in managing reporting, budgeting, and compliance areas. Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Manager, Systems Operation
Southern California Edison Carrier Solutions
Pomona, CA
01.2020 - 03.2024
- Supervised and trained a highly skilled team in strategic and tactical initiatives, achieving top-tier performance metrics.
- Led network operations for a prominent telecom service provider, enhancing network efficiency and reliability.
- Coordinated and collaborated with cross-functional leaders to develop and implement technical and organizational solutions to resolve customer network issues.
- Developed operational standards and processes that enhanced system performance and customer satisfaction.
- Developed root cause analysis reports and implemented improvements and changes to reduce future risks.
- Generated monthly and annual operational performance reports for various stakeholders.
- Managed an annual operations budget of over $2M, optimizing resource allocation and costs.
- Negotiated bids from vendors to provide maintenance support for our data network and back office equipment.
- Managed equipment inventory for maintenance spare parts and removal of outdated technology.
Advisor, Proprietary Telecommunication Systems
Southern California Edison Carrier Solutions
Pomona, CA
09.2010 - 01.2020
- Provided Tier III technical support for internal and external clients, improving system resolution time by 25%.
- Administered Nokia Network Services Platform on UNIX and Windows servers, enhancing system security and performance.
- Analyzed and created method of procedures to upgrade switches, routers, DWDM and SONET equipment and software.
- Communicated and coordinated maintenance activities regularly with internal and external customers.
- Authored periodic performance reports that guided strategic improvements.
Sr. Central Office Engineer
twtelecom
Ontario, CA
05.1996 - 09.2010
- Managed infrastructure projects aligning with network expansion and customer demand.
- Oversaw the installation of critical network components, ensuring adherence to industry standards and regulations.
- Tested and developed procedures for new products and services.
- Evaluated sales and network forecast reports and engineered solutions for new customer services.
- Surveyed customer and service providers collocation sites to engineer network solutions for customer orders.
Installation & Maintenance Technician
WilTel Communications
Chesterfield, MO
07.1994 - 04.1995
- Remotely provisioned, installed, monitored and maintain various digital switching and transmission systems.
- Coordinated with clients and customers to install and test new communications services.
- Analyzed telecommunications network issues and directed technicians on site to make the necessary repairs.
Communications-Computer Systems Controller Journey
United States Air Force
McClellan AFB, CA
04.1988 - 07.1994
- Installed and maintained telecommunications equipment for the military network.
- Installed and tested telephone and teletype services on the main and intermediate distribution frames at military base sites.
- Coordinated telecommunications testing and troubleshooting of analog circuits with various military bases.
Education
Master of Science - Marketing
Southern New Hampshire University
Manchester, NH04-2022
MBA - Business
Southern New Hampshire University
Manchester, NH05-2018
Bachelor of Science - Information Technology
South University
Savannah, GA05-2014
High School Diploma -
Overbrook High School
Philadelphia, PA06-1985
Skills
- Customer service and coordination
- Staff development and training
- Budget oversight and management
- Strategic planning
- Cross-functional team leadership
- Performance reporting management
- Operations management
- Strong MS Office abilities
- Cross-Functional communication
- Teamwork and collaboration
- Documentation development
- Critical and Analytical thinking
- Problem-solving aptitude
- Business performance and trend analysis
Certification
- Nokia Network Routing Specialist (NRS I) Training - 2022
Timeline
Senior Manager, Systems Operation
Southern California Edison Carrier Solutions
01.2020 - 03.2024
Advisor, Proprietary Telecommunication Systems
Southern California Edison Carrier Solutions
09.2010 - 01.2020
Sr. Central Office Engineer
twtelecom
05.1996 - 09.2010
Installation & Maintenance Technician
WilTel Communications
07.1994 - 04.1995
Communications-Computer Systems Controller Journey
United States Air Force
04.1988 - 07.1994
Master of Science - Marketing
Southern New Hampshire University
MBA - Business
Southern New Hampshire University
Bachelor of Science - Information Technology
South University
High School Diploma -
Overbrook High School
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