Reginald Seay
Sterrett,AL
Summary
Dedicated Customer Service Support Specialist with proven skills in conflict resolution and workflow analysis. Committed to promoting high customer satisfaction and driving operational improvements.
Overview
26
26
years of professional experience
Work History
Customer Service Support Specialist
Sam's Club
Birmingham, AL
01.2024 - 05.2026
- Provided support during busy periods to ensure smooth store operations.
- Collaborated with team members to enhance the overall customer experience.
- Assessed departmental operations to determine areas for improvement and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted workflow analysis, space design or cost comparison analysis.
Assistant Customer Service Manager
Publix
Chelsea, Alabama
02.2018 - 11.2023
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with management to develop strategies for improving customer experience.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Supervised and trained customer service team members to provide exceptional service, driving retention, and satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
- Reviewed and updated existing policies, procedures and guidelines governing the provision of services to customers.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Account Executive
Yellow Pages Group
Birmingham, AL
02.2012 - 11.2017
- Developed tailored advertising solutions for diverse client needs.
- Managed client relationships to ensure satisfaction and retention.
- Conducted market research to identify new business opportunities.
- Presented marketing strategies to clients, demonstrating value and effectiveness.
- Analyzed campaign performance and provided actionable insights to clients.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Identified potential new customers through research of industry trends and competitive analysis.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Participated in training sessions on topics related to sales techniques or industry regulations.
Real Estate Broker
United Real Estate Group
Birmingham, AL
02.2000 - 10.2012
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values and trends.
- Facilitated negotiations between buyers and sellers for optimal agreements.
- Developed marketing strategies to promote listings effectively.
- Collaborated with mortgage lenders to assist clients with financing options.
- Provided expert advice on local real estate regulations and practices.
- Maintained relationships with clients for future real estate needs.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
- Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Analyzed market trends and conducted research to identify potential buyers for properties.
- Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Maintained knowledge of real estate law, available mortgages and government programs.
Education
Real Estate Brokers License - Real Estate
Real Estate School of Alabama
Homewood, AL02-1995
Associate of Arts - Business Administration
Austin Community College
Austin, TX01-1992
Skills
- Customer relationship management
- Conflict resolution
- Workflow analysis
- Problem solving
- Technical support
- Team collaboration
Timeline
Customer Service Support Specialist
Sam's Club
01.2024 - 05.2026
Assistant Customer Service Manager
Publix
02.2018 - 11.2023
Account Executive
Yellow Pages Group
02.2012 - 11.2017
Real Estate Broker
United Real Estate Group
02.2000 - 10.2012
Real Estate Brokers License - Real Estate
Real Estate School of Alabama
Associate of Arts - Business Administration
Austin Community College