Mandi Morgado Salyers
Daly City,CA
Summary
Customer service professional with a proven track record at Swing Education, achieving over 90% customer satisfaction. Expertise in Salesforce and conflict resolution, with a strong focus on cross-functional collaboration and training development. Drives operational efficiency and enhances customer loyalty through strategic insights and effective communication.
Overview
28
28
years of professional experience
Work History
Customer Service Support Specialist
Swing Education
04.2024 - 07.2025
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to ensure a positive customer experience.
- Leveraged CRM software to manage customer interactions, track support requests, and maintain accurate records of communications.
- Collaborated with cross-functional teams to identify and implement process improvements that enhanced service delivery and operational efficiency.
- Achieved a customer satisfaction rating exceeding 90% by consistently providing timely and effective solutions.
- Performed routine follow-ups with customers to verify resolution satisfaction and solicit feedback for ongoing service enhancements.
- Documented customer interactions in the database for future reference.
- Resolved inquiries by utilizing internal systems and resources.
- Answered customer inquiries via phone, email, and chat services.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Uber Driver
Uber
San Francisco, USA
05.2023 - 04.2024
- Provided exceptional customer service by ensuring a safe and pleasant ride experience, thereby enhancing passenger satisfaction.
- Upheld clean and efficient vehicle to align with company standards and enhance customer comfort.
- Utilized advanced navigation tools to optimize routes, achieving a 15% reduction in average travel time.
- Displayed remarkable communication skills, effectively connecting with passengers and resolving needs quickly.
- Utilized customer feedback to consistently elevate service quality and cultivate enhanced rider experience.
Director of Sales and Training
Jenny Craig
San Francisco, USA
06.1997 - 05.2023
- Cultivated a high-performance culture across multiple locations through effective leadership and motivation.
- Acted as strategic partner to company directors, delivering insights that drove growth and operational alignment.
- Conducted regular team check-ins and coaching sessions to identify skill gaps and provide targeted support.
- Mentored emerging leaders to strengthen talent pipeline and enhance team capabilities.
- Trained staff on sales techniques and product knowledge to improve effectiveness.
- Established strong relationships with key clients, enhancing loyalty and satisfaction.
- Developed sales strategies focused on improving customer engagement and retention.
- Led sales team to consistently achieve revenue targets through performance optimization.
Education
High School Diploma -
James B Castle High School
Kaneohe, HI05-1995
Skills
- Salesforce and Zendesk
- Intercom and Tipalti
- Google Suite and Slack
- Conflict resolution
- Sales leadership
- Quality assurance
- Training and development
- Active listening
- Cross-functional collaboration
- Time management
- Empathy and adaptability
- Data collection
- Customer relationship management
Accomplishments
- Nationally recognized with Top Coach Award from the American Youth Soccer Organization (AYSO).
- Earned recognition for launching a live- phone Support Line at Swing Education
- Recognized for top sales performance at Jenny Craig from 2017-2023
References
References available upon request.
Timeline
Customer Service Support Specialist
Swing Education
04.2024 - 07.2025
Uber Driver
Uber
05.2023 - 04.2024
Director of Sales and Training
Jenny Craig
06.1997 - 05.2023
High School Diploma -
James B Castle High School