Reginald Waller
Stratford,CT
Summary
With a proven track record at Two Roads Brewery, I excelled in surveillance and emergency response, enhancing facility safety and reducing incidents by over 30%. My adeptness in relationship building complemented my technical skills, ensuring a secure, customer-friendly environment. Skilled in access control and conflict de-escalation, I consistently prioritized asset protection and client satisfaction.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Knowledgeable [Desired Position] with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
37
37
years of professional experience
Work History
Security Officer
Two Roads Brewery
04.2023 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Driver, Warehouse Orders
United Parcel Services, UPS
09.1994 - 01.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Garbage Truck Driver
Suburban Carting
01.1988 - 05.1993
- Assisted in training new drivers, ensuring they were proficient in garbage truck operation and company procedures.
- Demonstrated adaptability when covering different routes as needed, maintaining high levels of performance regardless of unfamiliar territory.
- Followed all safety procedures and regulations when operating collection truck.
- Drove carefully through residential neighborhoods, watching out for parked vehicles and people.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Executed proper lifting techniques when handling large or heavy objects, minimizing risk of injury on the job.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY06-1984
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
Timeline
Security Officer
Two Roads Brewery
04.2023 - Current
Driver, Warehouse Orders
United Parcel Services, UPS
09.1994 - 01.2019
Garbage Truck Driver
Suburban Carting
01.1988 - 05.1993
High School Diploma -
New Rochelle High School
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