Reginald Williams
Healthcare
Atlanta,GA
Summary
Experienced Healthcare Manager with over twenty years of experience in the industry. Excellent reputation for resolving problems and improving overall customer satisfaction. Passionate about providing upbeat and courteous service at all times, resulting in referrals and consistent return customers.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Care Management Coordinator
Lenbrook (Independent Contractor
Atlanta , Georgia
07.2014 - Current
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Successfully negotiated client contract renewals to create increased revenue.
- Arranged transportation and documented details of discharge transition plans.
Patient Care Coordinator
Daniel Companion Nursing
College Park, GA
03.2004 - 07.2014
- Worked with patients to schedule tests and procedures.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Facilitated communication between hospital departments.
- Met with patients and families to discuss care and plan of action for future.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.
- Transported food trays and aided with feeding.
- Responded to in-person and telephone requests for information to support office staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Aided physicians in wound care and patient assessments.
- Ran errands for patients, did shopping and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Gathered medical information, weight and height measurements and vital signs.
Education
Bachelor Of Applied Science - Healthcare Management
Saint Leo University
Saint Leo, FL 08.2018 - 10.2019
Skills
Organization and Time Management
Interpersonal Communication
Dependable and Responsible
Excellent Communication
MS Office
Analytical and Critical Thinking
Process improvements
Verbal and written communication
Multitasking ability
State regulations knowledge
Quality assurance
Care plan assessment
Timeline
Bachelor Of Applied Science - Healthcare Management
Saint Leo University
08.2018 - 10.2019
Care Management Coordinator
Lenbrook (Independent Contractor
07.2014 - Current
Patient Care Coordinator
Daniel Companion Nursing
03.2004 - 07.2014