Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Reginald Williams

Dayton,OH

Summary

Dynamic professional with a strong background at Amazon, excelling in quality assurance and operational efficiency. Proven ability to enhance productivity through effective employee training and process improvements. Recognized for attention to detail and exceptional customer service, consistently resolving issues to elevate satisfaction and compliance standards.

Overview

4
4
years of professional experience

Work History

Stow Ambassador

Amazon
Vandalia, Ohio
10.2024 - Current
  • Maintained clean and safe working environment by adhering to safety protocols.
  • Engaged in training sessions to acquire knowledge of operational procedures and best practices.
  • Collaborated with various departments to implement Better Production strategies effectively.
  • Communicated promptly with team members to address and resolve issues.
  • Worked with colleagues to improve stowing processes, enhancing overall productivity.
  • Participated in training to master new stowing methods and technologies.
  • Followed safety protocols diligently to minimize risks during warehouse operations.

ICQA Associate

Amazon
Vandalia, Ohio
10.2024 - Current
  • Developed detailed reports to summarize audit outcomes for management oversight.
  • Performed audits across various departments to evaluate and ensure quality compliance.
  • Adopted new quality methods, yielding enhanced performance metrics.
  • Facilitated training sessions for new employees on essential quality procedures and expectations.

Stow Associate

Amazon
Vandalia, Ohio
07.2024 - Current
  • Maintained compliance standards to minimize hazards throughout the operation.
  • Efficiently sorted packages for streamlined stowing in assigned locations.
  • Provided training for new associates on effective stowing methods and safety measures.
  • Supported implementation of process enhancements for quicker stowing procedures.

Customer Service Manager

Smash burger Inc
Vandalia, OH
10.2021 - 06.2024
  • Resolved customer inquiries and issues efficiently to enhance satisfaction.
  • Trained staff on customer service best practices and company policies.
  • Collaborated with management to refine service processes and workflows.
  • Ensured compliance with health and safety regulations in workplace operations.
  • Demonstrated excellent communication skills while addressing product and consumer complaints.

Education

High School Diploma -

Horizon Science Academy
Dayton, OH
05-2012

Some College (No Degree) - Business Management

Wright State University
Dayton, OH

Skills

  • Attention to detail
  • Customer service
  • Quality assurance and safety compliance
  • Operational efficiency and process improvement
  • Data analysis
  • Employee training

Affiliations

  • Sports
  • Reading
  • Meditation
  • Snowboarding

Timeline

Stow Ambassador

Amazon
10.2024 - Current

ICQA Associate

Amazon
10.2024 - Current

Stow Associate

Amazon
07.2024 - Current

Customer Service Manager

Smash burger Inc
10.2021 - 06.2024

High School Diploma -

Horizon Science Academy

Some College (No Degree) - Business Management

Wright State University

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