Regina Vanessa Gomez
Los Angeles,CA
Summary
Motivated call center representative with over 5 years of clerical experience working in both an office and school setting.
Overview
5
5
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Anaheim, CA
08.2021 - Current
- Operate in a high volume call center environment by answering incoming calls
- Schedule, reschedule and/or verify appointments accordingly
- Transfer calls appropriately
- Compose messages
- Utilize databases to provide general information
- Initiate telephone calls to physicians and other medical office staff when indicated
Assistant Site Coordinator
ARC After School Program
Maywood, CA
08.2016 - 03.2020
- Answer incoming phone calls
- Respond to school e-mails
- File school-related paperwork
- Collaborate with LAUSD to develop functional budgets with allocated funds
- Plan school-wide events for high school students
- Manage a school year-long budget/grant
- Facilitate employee team meetings
- Supervise 10-15 employees at a time
Teacher's Assistant
Anna Bing Arnold Children's Center
Los Angeles, CA
05.2018 - 12.2018
- Oversaw students ages 3-5 in a classroom setting
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Handed out classroom materials, like pencils, paper and crayons
- Worked with lead teacher to monitor class schedule and take attendance
- Assisted lead teachers with lesson plan creation and materials development
- Served food at breakfast time, snack time, and lunch time
- Help put children down for nap time
Education
Bachelor of Arts - Communicative Disorders
California State University - Los Angeles
Los Angeles, CA05.2022
Skills
- Creative individual
- Interest and willingness to expand personal knowledge
- Critical thinking
- Motivated to take on challenges
- Effective communicator
- Punctual
- Written communication
- Flexible and adaptable
- Good telephone etiquette
Timeline
Appointment Clerk
Kaiser Permanente
08.2021 - Current
Teacher's Assistant
Anna Bing Arnold Children's Center
05.2018 - 12.2018
Assistant Site Coordinator
ARC After School Program
08.2016 - 03.2020
Bachelor of Arts - Communicative Disorders
California State University - Los Angeles