Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

REGINE DELVA

FISHERS

Summary

Lab Assistant with over 6 years of experience in healthcare settings, specializing in lab equipment optimization and patient support. Demonstrates strong organizational and interpersonal skills, with proficiency in phlebotomy, customer service, and bilingual communication. Passionate about enhancing healthcare literacy in underserved communities and eager to contribute to hospital environments where health is paramount.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lab Assistant/Certified Phlebotomy Technician

Riverview Health Hospital
08.2021 - Current
  • Collect and process patient specimens following lab protocols, including labeling, centrifuging, and preparing for transport.
  • Maintain lab equipment and inventory: restock supplies and ensure cleanliness of work areas.
  • Navigate lab software and EMR systems for accurate data entry and test documentation.
  • Provide compassionate, patient-facing service during sample collection.


Phlebotomist/ Medical Assistant

Indiana Blood Center
04.2019 - 08.2021
  • Performed high volume phlebotomy including venipuncture and capillary draws on diverse populations.
  • Interviewed patients to gather medical data and measured vitals.
  • Screened patients for eligibility and collected medical histories.
  • Administered oral solutions and collected vital signs during donor eligibility screenings.
  • Managed specimen labeling, storage, and documentation in compliance with lab regulations.
  • Supported front desk operations including phone calls, date entry, and insurance verification.

Patient Access

St. Vincent Hospital
01.2017 - 01.2019
  • Verified patient demographics and insurance: collect co-pay and explained billing procedures.
  • Delivered high level customer service while handling patient intake and registration.
  • Maintained HiPAA compliance and ensured accuracy of all administrative records.

Customer Service Rep

Ask Call Center
10.2013 - 02.2017
  • Greeted patients and assisted with check-in and registration.
  • Performed venipuncture and specimen collection with minimal patient discomfort.
  • Managed specimen labeling, packaging, and documentation for lab analysis.
  • Maintained cleanliness and supply levels in the lab environment.

Education

Associate of Science - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
12-2026

Alabama State University
Montgomery, AL
12-2016

Skills

  • Customer Service
  • Phlebotomy, venipuncture, capillary, pediatric
  • Data Entry ( 55 WPM)
  • Microsoft Office Suite ( Excel, Outlook, PowerPoint )
  • Strong Interpersonal and communication skills
  • CPR Certified
  • Bilingual ( English and French Creole )

Certification

  • CPR Certification
  • American Red Cross
  • Phlebotomy and Lab Assistant Certification
  • Qualified Health Plan (QHP) Records Management
  • HIPAA Information and Action Certificate

Timeline

Lab Assistant/Certified Phlebotomy Technician

Riverview Health Hospital
08.2021 - Current

Phlebotomist/ Medical Assistant

Indiana Blood Center
04.2019 - 08.2021

Patient Access

St. Vincent Hospital
01.2017 - 01.2019

Customer Service Rep

Ask Call Center
10.2013 - 02.2017

Associate of Science - Nursing

Ivy Tech Community College of Indiana

Alabama State University

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