Regine Jean Baptiste
Orlando
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Certified Nursing Assistant
Legacy pointe at UCF
Orlando
02.2025 - Current
- Assisted residents with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident rooms and common areas.
Certified Nursing Assistant
Orlando Health
Clermont
02.2024 - 08.2024
- Assisted residents with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident rooms and common areas.
- Documented patient care activities accurately in electronic health records.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Health Benefits Advisor
Vertex Group
Orlando
08.2023 - 02.2024
- Provided guidance on health benefit options to clients.
- Assisted clients in understanding enrollment procedures and deadlines.
- Reviewed client documents for accuracy and completeness.
- Managed client inquiries with professionalism and empathy.
- Maintained up-to-date knowledge of industry regulations and trends.
- Answered questions from members about their benefits packages via telephone or email.
Service Center Representative
Sedgwick CMS
Orlando
09.2020 - 02.2022
- Assisted clients with claims inquiries and provided accurate information.
- Processed incoming documentation and ensured timely data entry.
- Coordinated communication between clients and claims adjusters effectively.
- Maintained organized records of client interactions and transactions.
- Escalated unresolved customer issues to a supervisor when necessary.
Team Leader
Alegeus
Orlando
08.2017 - 11.2019
- Led team meetings to discuss project updates and strategy alignment.
- Coordinated task assignments among team members to ensure efficiency.
- Mentored junior staff on best practices and operational procedures.
- Analyzed performance metrics to identify areas for improvement and training needs.
- Facilitated communication between departments to streamline project workflows.
Education
Certification - Culinary
The Art Institute Or Fort Lauderdale
Fort Lauderdale, FL 01.2008 - 05.2009
Oak Ridge
Orlando, FLSkills
- Vital signs monitoring
- Patient care
- Electronic health records
- Personal hygiene assistance
- Customer service
- Team collaboration
- Effective communication
- Time management
- Attention to detail
Timeline
Certified Nursing Assistant
Legacy pointe at UCF
02.2025 - Current
Certified Nursing Assistant
Orlando Health
02.2024 - 08.2024
Health Benefits Advisor
Vertex Group
08.2023 - 02.2024
Service Center Representative
Sedgwick CMS
09.2020 - 02.2022
Team Leader
Alegeus
08.2017 - 11.2019
Certification - Culinary
The Art Institute Or Fort Lauderdale
01.2008 - 05.2009
Oak Ridge