REGIS BRYANT
Summary
Social Security Claims Specialist with extensive experience in evaluating intricate claims and ensuring compliance with federal regulations. Proven ability to conduct thorough claimant interviews and analyze documentation to deliver precise eligibility assessments. Recognized for maintaining integrity and transparency throughout the claims process.
Overview
15
15
years of professional experience
Work History
Eligibility and Claims Specialist (GS-0105-11)
Social Security Administration
Westwood, USA
05.2025 - Current
- Conduct comprehensive assessments of high-priority claims for disability, retirement, survivor benefits, and Medicare, analyzing extensive medical, employment, and financial records to determine eligibility.
- Interpret and apply SSA laws, regulations, and policies with precision to resolve complex cases.
- Perform detailed claimant interviews, extracting critical information, verifying supporting documentation, and establishing credibility.
- Evaluate medical reports, financial documents, and employment histories to ensure consistency and accuracy.
- Make informed recommendations and final decisions regarding claims, ensuring legal and procedural compliance.
- Maintain detailed case files supporting transparency, audits, and reviews.
- Manage appeal processes, providing clear explanations and comprehensive documentation to ensure fair and accurate determinations.
Contact/Customer Service Representative (GS-0962-08)
Social Security Administration
Westwood, USA
07.2017 - 05.2026
- Served as the primary contact for beneficiaries, delivering expert guidance on SSA policies and Medicare programs.
- Processed claims efficiently using automated systems, reconciling discrepancies to maintain accuracy.
- Managed high-volume inquiries (50+ daily) with professionalism and effective problem-solving.
- Conducted claimant interviews, verified supporting documentation, and assessed evidence to facilitate timely and accurate decisions.
- Utilized systems such as Personnel Communications and the Account Control System to review eligibility and process claims.
- Demonstrated extensive knowledge of SSA and Medicare laws, policies, and processing timelines to ensure compliance and operational efficiency.
Administrative Assistant
California State University Chancellor’s Office
Long Beach, USA
09.2014 - 05.2017
- Managed front-office operations, including scheduling, correspondence, and meetings for the Chief of Staff.
- Coordinated office logistics, maintained calendars, and supported administrative workflows.
- Prepared, proofread, and edited official documents, reports, and memos with precision.
- Greeted visitors, screened calls, and provided excellent customer service.
- Supported office automation through report generation, data entry, and filing.
- Organized legal and administrative records, ensuring compliance with policies and confidentiality standards.
Student Clerk (GS-0399-04)
412 Operations Support Squadron
Edwards AFB, USA
04.2011 - 02.2013
- Supported administrative functions, applying foundational clerical principles to ensure efficient operations.
- Maintained accurate records, prepared reports, and optimized office workflows.
- Utilized automation tools for correspondence, reports, and data visualization.
- Managed sensitive documents, adhering to confidentiality and security protocols.
- Demonstrated excellent organizational and communication skills while supporting team objectives.
Education
Bachelor of Arts - Journalism
California State University
Long Beach, CA05-2017
Associate of Arts - Liberal Arts
Antelope Valley Community College
05-2013
Skills
- Expertise in retirement, disability, SSI, and Medicare program regulations
- Proficient in case management
- Meticulous documentation
- Federal compliance
- Skilled in high-volume customer service environments
- Experienced in claimant interviews and verification processes
- Strong knowledge of SSA and Medicare laws
- Policies and processing timelines
- Advanced proficiency in Microsoft Office Suite
- Excellent oral and written communication skills
- Exceptional organizational skills
- Focus on accuracy and timeliness
- Fast learner
- Keen eye for detail
- Professionalism
Security Clearance
Confidential
Timeline
Eligibility and Claims Specialist (GS-0105-11)
Social Security Administration
05.2025 - Current
Contact/Customer Service Representative (GS-0962-08)
Social Security Administration
07.2017 - 05.2026
Administrative Assistant
California State University Chancellor’s Office
09.2014 - 05.2017
Student Clerk (GS-0399-04)
412 Operations Support Squadron
04.2011 - 02.2013
Bachelor of Arts - Journalism
California State University
Associate of Arts - Liberal Arts
Antelope Valley Community College