Regis Chenot
Knoxville,TN
Summary
Customer-savvy host and busser accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
1
1
year of professional experience
Work History
Host, Busser, Expo
Chuy's
Knoxville, United States
06.2021 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Recorded available tables after seating each party using specialized seating software.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Documented reservations and communicated changes to guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Farragut High School
Knoxville, TN05.2020
Skills
- Stocking and replenishing
- Process improvements
- Interpersonal relations
- Team collaboration
- Time management
- Cross-functional training
- Performance improvement
- Resourcefulness
- Strategic planning
Timeline
Host, Busser, Expo
Chuy's
06.2021 - Current
High School Diploma -
Farragut High School