Regis Lushi
Baldwin
Summary
Motivated junior pursuing a Bachelor of Science in Cybersecurity and Information Assurance. Strong understanding of security principles, networking, and problem-solving, combined with customer service expertise in dynamic retail settings. Seeking to apply academic knowledge in a challenging IT or Cybersecurity internship.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Zara
09.2024 - Current
- Provided high-level customer service, resolving inquiries and complex issues to enhance brand satisfaction.
- Assisted customers in product selection and offered tailored style advice.
- Engaged customers to build rapport, fostering brand loyalty and enhancing overall shopping experience.
- Managed inventory and visual displays, ensuring compliance with corporate standards to enhance customer appeal.
- Collaborated with team members to consistently achieve daily operational targets in fast-paced environments.
- Operated point-of-sale system for efficient transaction processing and returns.
- Maintained store cleanliness and organized displays to optimize customer experience.
- Trained new associates on store policies and customer service techniques.
Sales Associate
H&M
05.2024 - 09.2024
- Managed inventory and visual displays with attention to detail, ensuring compliance with corporate standards.
- Collaborated with team members to achieve daily operational targets in high-volume environments.
- Delivered high-level customer service by resolving product inquiries and complex service issues.
- Assisted customers with product selections while providing style recommendations.
- Oversaw inventory levels and restocked merchandise on sales floor.
- Operated point-of-sale system for efficient transaction processing and returns.
- Maintained store cleanliness and organized displays to enhance customer experience.
Counselor
Pierce Country Day Camp
Long Island
06.2023 - 09.2023
- Facilitated group activities that enhanced teamwork and social skills, resulting in improved peer interactions among campers.
- Provided emotional support to campers, contributing to a nurturing environment that encouraged personal growth.
- Monitored camper behavior to ensure a safe and supportive environment.
- Communicated with parents about camper progress and concerns, strengthening parent-camp relationships and support.
- Developed age-appropriate programming enhancing learning and fun for children.
- Collaborated with staff to design engaging daily schedules for campers.
- Implemented safety protocols ensuring camper well-being during all activities.
- Organized and led recreational games to boost physical fitness and enjoyment.
Employee
Orsid Realty Corp
Manhattan
06.2022 - 09.2022
- Greeted residents and guests warmly, providing directions and assistance.
- Assisted tenants with luggage and packages, ensuring a high level of service.
- Coordinated with maintenance staff to resolve issues promptly, ensuring resident satisfaction.
- Monitored building access to enforce security protocols and ensure safety.
- Maintained cleanliness and organization of lobby areas, fostering a welcoming atmosphere for residents and guests.
- Organized mail deliveries and promptly notified residents of arrivals.
- Communicated effectively with management regarding resident needs and concerns.
- Proposed innovative ideas that improved team performance and enhanced service delivery.
Employee
Summer Youth Employment Program
Queens
07.2019 - 08.2019
- Developed and presented final project summarizing research findings and insights.
- Analyzed quality of food consumed by American citizens in relation to economic status.
- Collaborated in groups of 4-5 to enhance cooperation and communication skills while achieving a common goal.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Mill Creek, UT05-2027
Regents Diploma -
Queens Metropolitan High School
Forest Hills, NY06-2023
Bachelor of Science - Computer Science
Hunter College
New York, NYSkills
- Sales techniques
- Sales strategy
- Product knowledge
- Customer engagement
- Sales forecasting
- Point of sale
- Stock management
- Market analysis
- Customer support
- Problem analysis
- Attention to detail
- Cross-team collaboration
- Communication skills
- Meeting deadlines
- Client networking
Volunteer Experience
Queens Metropolitan High School, Forest Hills, NY, Volunteer, 09/20, 06/21, Assist in cleaning and organizing the classroom., Help with preparation of materials and presentation of slideshows for the following day.
Languages
- Fluent in Albanian
- Basic knowledge in Spanish and Italian
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
Spanish
Limited
Italian
Limited
Certification
- ComptTIA A+
- Regents diploma
Accomplishments
- Honor Roll Student throughout high school
Timeline
Sales Associate
Zara
09.2024 - Current
Sales Associate
H&M
05.2024 - 09.2024
Counselor
Pierce Country Day Camp
06.2023 - 09.2023
Employee
Orsid Realty Corp
06.2022 - 09.2022
Employee
Summer Youth Employment Program
07.2019 - 08.2019
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Regents Diploma -
Queens Metropolitan High School
Bachelor of Science - Computer Science
Hunter College