Regis Mankwe

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Expanded students'' vocabulary knowledge by introducing new words related specifically to their interests or career goals.
• Enhanced students'' language skills by utilizing interactive activities and multimedia resources.
• Served as a mentor and role model by exemplifying the importance of effective communication skills in both personal and professional contexts.
• Utilized culturally relevant content to deepen students'' understanding of the target language''s society and customs.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student learning objectives through personalized and small group assistance.
• Reviewed lesson material with students individually or in small groups.
• Documented student progress and communicated with parents to keep informed.
• Monitored student progress, providing feedback that contributed to improvement in academic performance.
• Assisted students in understanding difficult concepts, leading to improved test scores.
• Provided extra support to students with special needs, facilitating their inclusion in mainstream education
• Mentored and tutored individual students needing additional help.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Design and implementation of projects to fight against hunger and poverty in the fields such as agriculture, education and health.

Coordination and implementation of projects to fight against hunger and poverty in partnership with the local government. (Assessment of the 2012 High tech center project at the National Engineering School of Yaoundé University, Cameroon).

To assess the quality of services provided by different operational branches in France and worldwide under investigation process, while handling complaints from clients and conflicts between clients and the company.

• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Increased sales by effectively identifying customer needs and presenting tailored solutions.
• Overcame objections using friendly, persuasive strategies.
• Strengthened brand reputation by delivering exceptional service during each interaction with clients.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• To manage an outlet and its assets against a given budget to achieve required marketing objectives, and to sustain a continuous improvement in productivity and sales performance

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

To manage and monitor staff performance, compile and implement policies and procedures, control stock and losses, assess and maintain profitability through sales, collect cash, and report to the Regional Manager.

To conduct sales while providing high-class quality customer service to the clients; to run accurate sales reports and call center statistics.