Regis Metzger
Boca Raton,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Low Voltage Technician
Outsource
Miami , FL
2022.02 - Present
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Inspected equipment for signs of wear or damage before performing maintenance services.
- Programmed access control systems using manufacturer software applications.
- Calibrated instruments used in testing low voltage systems.
- Resolved complex technical issues with minimal supervision from senior technicians.
Customer Service Representative
Twin-Star International
Delray Beach , FL
2018.09 - 2022.02
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
Chartwells (Chick-fil-A)
Boca Raton , FL
2015.04 - 2018.09
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Applied Science - Business
Palm Beach State College
Lake Worth, FL2018-05
Skills
- Information Security
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Report Generation
- Appointment Scheduling
Timeline
Low Voltage Technician
Outsource
2022.02 - Present
Customer Service Representative
Twin-Star International
2018.09 - 2022.02
Cashier
Chartwells (Chick-fil-A)
2015.04 - 2018.09
Associate of Applied Science - Business
Palm Beach State College
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