Regla Gonzalez
Miami,FL
Summary
Accomplished Front Desk Receptionist and Surgical Coordinator with a proven track record at Miami OBGYN Dreams and JV Ferreira MDPA. Enhanced patient satisfaction and streamlined surgical processes through exceptional time management and customer service. Skilled in office organization and problem-solving, significantly reducing surgery cancellations. Dedicated in the front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Miami OBGYN Dreams
08.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Surgical Coordinator
JV Ferreira MDPA
12.2004 - 06.2023
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as liaison between patients, families, clinicians, and hospital staff throughout entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Protesta De Baragua
Havana Cuba01.1991
Bachelor of Technology - Medical Billing And Coding
Florida International Collage
Hialeah, FL04.2000
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Office Organization
Languages
English
Spanish
Full Professional
Timeline
Front Desk Receptionist
Miami OBGYN Dreams
08.2023 - Current
Surgical Coordinator
JV Ferreira MDPA
12.2004 - 06.2023
High School Diploma -
Protesta De Baragua
Bachelor of Technology - Medical Billing And Coding
Florida International Collage
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