Regla Medina
Miami,FL
Summary
Dynamic Customer Support Specialist with proven success at TTEC, excelling in problem-solving and customer relationship management. Bilingual in English and Spanish, I consistently enhance customer satisfaction and drive repeat business through exceptional service and effective communication. Adept at utilizing CRM software to resolve complex issues and exceed sales goals.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
TTEC
Remote
03.2022 - Current
- Develop strong relationships with clients, resulting in repeat business and positive feedback.
- Deliver exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Manage a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhance customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Upsell, cross-sell. Meet and exceed goals
Insurance Broker
Carefree Insurance Services
Miami, FL
09.2012 - 02.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Met and exceeded sales and customer service goals.
Sales Agent
State Farm Insurance Inc
02.2006 - 09.2012
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions, evaluating financial needs and risks to make proper coverage recommendations.
- Explained features and advantages of Property and Casualty products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Participated in various incentive programs and contests designed to support achievement of production goals
- Upsold agency products and services, constantly increasing revenue.
Education
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Critical thinker
- Self motivated
- Exceptional organization and Time Management
- Bilingual Fluent in English and Spanish
- Proficient in MS Office
- Excellent Communications Skills
Accomplishments
Multiple times winner of the Million Dollar Round Table Recognition and Award, This recognition was awarded to producers who sold $1 million dollars or more.
Timeline
Customer Support Specialist
TTEC
03.2022 - Current
Insurance Broker
Carefree Insurance Services
09.2012 - 02.2022
Sales Agent
State Farm Insurance Inc
02.2006 - 09.2012
Associate of Arts -
Miami Dade College