Rehan Gill
W. FRIENDSHIP,MD
Summary
Technical background with experience in coordinating programs and managing multiple priorities. Proficient at using strong organizational and communication skills to ensure program alignment and success. Adept at fostering team collaboration and adaptability in multiple settings. Offering strong teamwork attributes and eager to learn, develop, and succeed in a professional and technical environment. Contribute solid understanding of program initiatives and team management principles, quickly grasping new concepts and tools. Ready to use and execute administrative and coordination skills in an analyst role.
Overview
20
20
years of professional experience
Work History
Special Operations/Program Coordinator
Howard County Department of Police
2020.02 - Current
- - Head technical and administrative agent for county School Bus Camera enforcement program
- - Primary point of contact for program vendors and public regarding the functionality of the program and the analysis of the issuance of charging documents
- - Manage requests and digital data for bus cameras videos as allowed per contract to confirm violations
- - Work in coordination with vendors and program account managers to ensure program efficiency, limited program escalations, and personnel conflict resolution
- Utilized government resources( Meters, Egov, etc) to obtain citizen information and records to process citations or hearing requests
- - Established strong relationships with vendors and interoffice personnel and managed those relationships to maintain peak productivity
- - Primary quality control agent in charge of ensuring that documents procured meet/exceed MD Statutes and program target of 91% final issuance
- - Research and produce daily, monthly, and yearly reports for sworn and county officials using various applications, including Word, Excel, PowerPoint
- - Screen and review incoming correspondence mail/email and respond via appropriate channels with courtesy and professionalism.
- -Representative of Howard County Department of Police during court proceedings, testifying to the validity of the program and citation issued
Traffic Enforcement Field Service Technician/Analyst II
Montgomery County Department of Police
2019.06 - 2020.02
- -Work performed at full performance level around the monitoring, set up, and operation of Automated Traffic Enforcement Digital equipment
- - Coordinate and work with vendors remotely or via communication devices throughout the day to shut down PCUs (portable camera units) via applications for troubleshooting and maintenance purposes
- - Prepare and present public awareness presentations that explain basic traffic safety laws and the fundamentals of automated speed enforcement cameras
- - Representing Montgomery County Police department in all court matters pertaining to speed violation citations which include testifying before judges that all procedures were accurate, and actions taken were justified
- - Analyze information and images from citations to verify accuracy of data collected
Field Service Engineer II
Diebold-Nixdorf
2015.10 - 2019.06
- - Advanced Knowledge of windows platform and various customer proprietary product lines, troubleshooting PC, network, hardware, or software issues
- - Senior field customer engineer assigned to customer specific product line
- - First point of contact for tech support for field service technicians
- - Repairing customer terminal issues often within the customers service level agreement, eliminating extended downtime - Maintaining accuracy of parts inventory that have been used on a daily, monthly, and annual basis
- - Maintaining proper inventory count of parts usage from Field Stocking Locations or local Parts depots to technicians for maintaining accurate records of part locations and count
Second Line Field Service Engineer
Wincor-Nixdorf
2015.06 - 2015.10
- - Remote/Virtual technician responsible for maintenance and repair of customer equipment including automated teller machines and retail/Point Of Sale equipment
- - Duties involved troubleshooting and repairing equipment, often communicating with customers in person and onsite to keep them informed of situations and resolutions
- - Collaborate with customer help desk to resolve network/comms issues and update customer on status of terminal issues
Customer Field Engineer II
NCR Corporation
2006.07 - 2014.10
- - Virtual employee in Maryland/DC area; primary servicer of customer equipment which included operating systems, hardware, and software
- Duties involved maintenance, installation, and technical support
- - Performed tier II/III troubleshooting and resolution on products of medium to high complexity, which included Cisco servers, routers, and switches
- Maintained mainframe computers and peripherals, automated teller machines, network and hardware issues in imaging systems, and medium to high level networking systems
- - Maintained sole ownership of customer issue or problems that often involved remote or telephonic communication
Education
Bachelors - Geographic Information Systems
University of Maryland Baltimore County
Baltimore, MdSkills
- Program management
- Team leadership
- Time management
- Communication skills
- Multitasking ability
- Process improvement
- Administrative support
- Report generation
Accomplishments
Accomplishments Related to Position:
2 time state champion at Club Level:
Captained SAC Columbia Crew to Maryland State Championship twice and led team into US Regionals.
2 time state champion Centennial High School under coach Bill Stara:
Started as forward on undefeated state championship team
Captained as forward on undefeated state championship team
Baltimore Sun Howard County Player of the Year
Licenses / Certifications:
USLC grassroots coaching
USLC 11x11 coaching
Timeline
Special Operations/Program Coordinator
Howard County Department of Police
2020.02 - Current
Traffic Enforcement Field Service Technician/Analyst II
Montgomery County Department of Police
2019.06 - 2020.02
Field Service Engineer II
Diebold-Nixdorf
2015.10 - 2019.06
Second Line Field Service Engineer
Wincor-Nixdorf
2015.06 - 2015.10
Customer Field Engineer II
NCR Corporation
2006.07 - 2014.10
Bachelors - Geographic Information Systems
University of Maryland Baltimore County