Rehman Khalid
Bowling Green,Kentucky
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
IT Technician I
Hatch Stamping
10.2022 - Current
- Mentored junior technicians in maintenance, repair and reporting duties.
- Spread out articles or materials and examined for holes, tears and other defects.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Install and configure computer systems, printers, and other peripherals
- Recommend improvements in security systems and procedures.
- Authored documentation for system configuration and troubleshooting.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Team Supervisor
Macy’s Logistics
03.2019 - 06.2022
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Help Desk Support
Toys"R"Us
01.2018 - 03.2019
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Linked computers to thenetwork and peripheral equipment.
- Oversaw installations of new technology and new personnel training
Education
Bachelor of Science - Cybersecurity and Network Management
Murray State University
Murray, KY05.2023
Associate - Applied Science, Computer Information Technology, Computer Security Track
Southcentral Kentucky Community And Technical College
Bowling Green, KY12.2020
Skills
- Computer Hardware
- Network Security
- Operating System (Windows, Mac)
- File System
- Firewall/IDS/IPS
- Mobile Device Management
- Azure
- Remote Management
- Digital Forensic
- AWS
- Microsoft Office (Excel, Word, PowerPoint, etc)
- Active Directory
- Basic Knowledge Python/SQL
Languages
Urdu
Native or Bilingual
Timeline
IT Technician I
Hatch Stamping
10.2022 - Current
Team Supervisor
Macy’s Logistics
03.2019 - 06.2022
Help Desk Support
Toys"R"Us
01.2018 - 03.2019
Bachelor of Science - Cybersecurity and Network Management
Murray State University
Associate - Applied Science, Computer Information Technology, Computer Security Track
Southcentral Kentucky Community And Technical College
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