Rehynaldo Jean-Baptiste
Haines City,FL
Summary
Proven leader with extensive experience in operations management and customer service, notably at Save A Lot. Excelled in staff training and development, enhancing team motivation and performance. Achieved significant improvements in customer satisfaction and operational efficiency, contributing to business growth. Skilled in money handling and fostering teamwork, demonstrated a results-driven approach with a focus on strategic sales strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Save A Lot
Haines City, FL
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Cook
Outback Steakhouse
Kissimmee, FL
09.2017 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Retail Supervisor
Camping World RV Sales
Bartow, FL
02.2017 - 09.2018
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Trained and oriented associates to maximize team performance.
- Established rapport within the community through networking events, establishing a loyal clientele base for repeat business.
- Submitted reports to senior management to aid in business decision-making and planning.
- Successfully drove new product lines to increase annual profits by [Number]%.
Warehouse Inventory Clerk
Lowes Home Improvment
Haines City, FL
10.2014 - 02.2017
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.
- Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
- Contributed to team success by cross-training in various roles within the warehouse operation, increasing overall flexibility and adaptability of staff members.
- Ensured compliance with federal, state, and local warehousing regulations, adhering to proper handling guidelines for hazardous materials or restricted items as required.
- Completed physical inventory counts each month.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Store Manager
Payless Shoe Source
Miami, FL
06.2005 - 11.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
Bachelor of Arts - Business
Purdue University
West Lafayette, INAssociate of Arts - Business
Brown Mackie College
Miami, FL06.2008
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Staff Management
- Task Delegation
- Employee Scheduling
- Operations Management
- Sales Strategies
- Recruiting and interviewing
- Sales Reporting
- Performance reviewing
- Cost Control
- Business Administration
- Teamwork and Collaboration
- Team Leadership
- Customer Service
Certification
food handling certification
Languages
French
Professional Working
creole
Native or Bilingual
Timeline
Assistant Manager
Save A Lot
06.2021 - Current
Cook
Outback Steakhouse
09.2017 - Current
Retail Supervisor
Camping World RV Sales
02.2017 - 09.2018
Warehouse Inventory Clerk
Lowes Home Improvment
10.2014 - 02.2017
Store Manager
Payless Shoe Source
06.2005 - 11.2011
Bachelor of Arts - Business
Purdue University
Associate of Arts - Business
Brown Mackie College