Reid Cook
Vacaville,CA
Summary
Bringing in 8 years of experience in a multitude of skillsets and expertise. Becoming a high value asset to any team or agency that decides to hire. With skillsets such as time management, supervisory, and federal law these will help to give an advantage against others without.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Federal Government
United States Air Force, USAF
Fairfield, CA
07.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted 10 training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
- Demonstrated strong organizational and time management skills while managing over 20 missions.
- Enforced rules and regulations outlined in military standards to set forth expectations comprehensibly and consistently.
- Leveraged project management processes and tools to define and execute projects.
- Maximized performance by monitoring daily activities and mentoring 10 team members.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Volunteer
Military
Vacaville, CA
06.2022 - 05.2024
- Mentored over 50 new volunteers, fostering supportive and inclusive team environment.
- Communicated with 20 staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Coordinated and managed over 7 volunteer activities for community service projects.
Education
Bachelor of Science - Health Sciences
Trident University International
Cypress, CA08.2025
Skills
- Knowledge of Federal and State Laws
- Expectation setting
- Organizational Skills
- Multitasking Abilities
- Time Management
- Adaptability and Flexibility
- Federal and State Regulation Compliance
- Government relations
Accomplishments
- Successfully completed over 20 missions in CONUS or OCONUS locations.
- Being awarded 3 medals and over 10 achievements in my short time served
- Supervised team of 10 staff members.
Certification
- TCCC - Tier 2 Training - April 2024
- HAZMAT Inspector License - November 2023
- NCO - Non-Commissioned Officer - September 2021
- Airmen Leadership School - September 2021
- Contingency Response Supervisor - September 2021
Timeline
Volunteer
Military
06.2022 - 05.2024
Federal Government
United States Air Force, USAF
07.2017 - Current
Bachelor of Science - Health Sciences
Trident University International
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