Reid Lopez
3217 Pioneer Cir,Woodway TX
Summary
Authentic, enthusiastic, and dedicated worker with extensive experience in customer service and food service, notably at Sprouts Farmers Market and through Instacart. Proven ability to exceed customer expectations through effective communication and attention to detail. I love helping people, and I work well with everyone I meet.
Overview
16
16
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
Santa Ana, California
02.2024 - Current
- I worked in home as a caretaker to help my retired mother with her daily needs.
- Assisted my mother with mobility and transportation to appointments and social activities.
- Provided personal care and assistance with daily living activities for mother.
- Maintained a safe and clean environment through regular housekeeping tasks.
Instacart Shopper
Instacart
Yorba Linda, California
03.2020 - Current
- Selected items based on customer orders for efficient delivery.
- Communicated with customers to clarify order details and preferences.
- Navigated stores effectively to locate products quickly.
- Utilized mobile app to track order progress and updates.
- Addressed customer inquiries and resolved issues promptly during shopping experience.
- Delivered groceries on time according to company standards for customer satisfaction.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
Assistant Manager Bakery
Sprouts Farmers Market
Yorba Linda, CA
01.2021 - 07.2024
- Started off as a cashier, worked on the registers handling cash, checking out guests and providing excellent customer service. From there I moved in to bulk goods and handled all the inventory and ordering for the bulk supplies until I was promoted to Asst Bakery Manager where I managed all of the logistics and inventory responsibilities entrusted to the bakery department including the baking, bagging, unboxing and display / labeling of all baked goods, pies, breads and assorted.
- Supervised daily operations to ensure efficient store functionality.
- Managed inventory levels and conducted regular stock assessments.
- Implemented store policies to maintain a positive shopping environment.
Front End Cashier/Customer Service Cashier
Tuesday Morning
Orange, CA
08.2018 - 01.2021
- Operated front registers as cashier, ensuring accurate transactions and efficient customer service.
Managed cash till to maintain balanced financial records.
Facilitated receiving of merchandise from back of house for timely stock updates.
Maintained and organized store shelves to enhance product visibility. - Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization in the checkout area.
- Collaborated with team members to streamline checkout procedures.
- Handled returns and exchanges according to store policies.
Food / Nutrition Assistant
Providence St. Jude Medical Center
Fullerton, CA
04.2015 - 07.2018
- Facilitated meal prep on tray line, ensuring organized workflow.
Performed comprehensive deep cleaning in kitchen to uphold cleanliness.
Delivered food items to ready line for effective order fulfillment. - Assisted in preparing and serving meals according to dietary guidelines.
- Collaborated with healthcare team to address patient nutrition needs.
- Monitored inventory levels of food supplies and reported shortages.
Receptionist/Customer Service Representative
Trisoft
Orange, CA
09.2009 - 03.2015
- Answered multi-line phone system and routed calls efficiently.
- Processed incoming and outgoing mail and packages daily.
- Managed appointment scheduling and maintained calendar for staff.
- Maintained office supplies inventory and placed orders as needed.
- Assisted with administrative tasks, including data entry and filing documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Education
AA - Fashion Merchandising
Brooks College
Long Beach, CA06.1999
Skills
- Customer service
- Retail / Cashiering services
- Communication skills
- Food services
- Guest services
Timeline
IHSS Care Provider
IHSS In Home Support Services
02.2024 - Current
Assistant Manager Bakery
Sprouts Farmers Market
01.2021 - 07.2024
Instacart Shopper
Instacart
03.2020 - Current
Front End Cashier/Customer Service Cashier
Tuesday Morning
08.2018 - 01.2021
Food / Nutrition Assistant
Providence St. Jude Medical Center
04.2015 - 07.2018
Receptionist/Customer Service Representative
Trisoft
09.2009 - 03.2015
AA - Fashion Merchandising
Brooks College
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