Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reid Pennell

Taylorsville,NC

Summary

An enthusiastic and reliable professional takes pride in providing excellent customer service and creating positive experiences for patients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical office assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

PJ's Seafood And Steak
03.2021 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Venue Assistant

The Emerald Hill
05.2020 - 11.2020
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Education

Associate of Science - Health Science

Caldwell Community College And Technical Institute
Hudson, NC

High School Diploma -

Alexander Central Highschool
Alexander, NC
06.2023

Skills

  • Customer Service
  • Understands Patient Confidentiality
  • Regulatory Compliance
  • Service Prioritization
  • Team Collaboration
  • Performance Improvement
  • Payment Processing
  • Appropriate Communication Skills
  • Empathetic to Others
  • Up-to-date on Technology
  • Problem Solving

Certification

Certified Nursing Assistant

BLS Certified

Timeline

Waitress

PJ's Seafood And Steak
03.2021 - Current

Venue Assistant

The Emerald Hill
05.2020 - 11.2020

Associate of Science - Health Science

Caldwell Community College And Technical Institute

High School Diploma -

Alexander Central Highschool

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Reid Pennell