Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Hi, I’m
Reid Steven Hehemann
Cincinnati,OH
Summary
Overview
9
years of professional experience
Work History
TargetCincinnati, O
Guest Advocate
11.2024 - Current
Job overview
- Assist customers with product inquiries and service-related issues to enhance shopping experience.
- Facilitate efficient checkout processes, ensuring accurate transactions and customer satisfaction.
- Maintain knowledge of current promotions and merchandise to provide informed recommendations.
- Collaborate with team members to streamline operations and improve overall store efficiency.
Barback Logistics 4EG Group - The Stretch
Barback
07.2023 - Current
Job overview
- Ensure that the bar is prepared and set up for success. We entertain hundreds of customers on a daily basis
- Maintain records of usage to assure accurate ordering process
- Process payments during peak hours; work with customers to assure quality service
- Must maintain alcohol knowledge and safety certifications as required by company and city/state
Logistics Manager SHEAR Events & Destination Services
03.2022 - 07.2023
Job overview
- Build client relationship with trust and accountability
- Facilitate all suppliers from contract negotiation to execution
- Production Management and Scheduling
- Event Setup and Onsite Management
Logistics Account Executive Trainee | Logistics Coordinator | Logistics Account Executive Total Quality Logistics
10.2021 - 03.2022
Job overview
- Communicate with the sales team and customers to build and maintain ongoing relationships
- Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
- Work with the sales team to provide and negotiate competitive pricing and rates
- Input, update, and manage shipment information in our state-of-the-art systems
- Collaborate with the support team to guarantee each shipment is serviced properly
Sales/Labor Apprentice Queen City Propane
05.2018 - 09.2021
Job overview
- Managed door to door sales which led to business retention & new business
- Operated heavy machinery
- Learned specialized skills in business operations and landscaping and maintenance
- Delivery and installation of propane to a various businesses and residences
Grounds Crew (seasonal) Terrace Park Country Club
05.2016 - 08.2017
Job overview
- Maintaining the grounds; grass cutting, weeds, leaves and planting flowers or new grass
- Repairing golf cart paths and roads; mending fences that have been damaged
Education
Ohio UniversityAkron, Ohio
No Degree from Management And Logistics
University Overview
Skills
- Logistics management coordinator
- Proficient in Microsoft software
- Visual design proficiency
- Proficient in advanced Excel functions
- Skilled in MacOS
- Web development
- Customer complaint resolution
Timeline
Guest Advocate
Target
11.2024 - Current
Barback
Barback Logistics 4EG Group - The Stretch
07.2023 - Current
Logistics Manager SHEAR Events & Destination Services
03.2022 - 07.2023
Logistics Account Executive Trainee | Logistics Coordinator | Logistics Account Executive Total Quality Logistics
10.2021 - 03.2022
Sales/Labor Apprentice Queen City Propane
05.2018 - 09.2021
Grounds Crew (seasonal) Terrace Park Country Club
05.2016 - 08.2017
Ohio University
No Degree from Management And Logistics