Zachary Simon
Encino,CA
Summary
Reverse Logistics Expert with a proven track record at Target, specializing in logistics planning and customer service. Successfully enhanced efficiency in reverse logistics processes, developed impactful relationships with vendors, and led sustainability initiatives, significantly reducing waste. Adept at problem-solving and fostering teamwork to drive operational excellence.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
05.2023 - 08.2025
- Provided exceptional customer service by assisting guests with product inquiries and resolving concerns.
- Maintained knowledge of current promotions, sales events, and store inventory for informed guest interactions.
- Collaborated with team members to ensure efficient flow of merchandise and maintain organized displays.
- Processed transactions accurately and efficiently using point-of-sale systems to enhance guest satisfaction.
- Trained new team members on operational procedures and customer engagement strategies for improved service delivery.
- Implemented best practices in inventory management to support stock replenishment and reduce discrepancies.
- Monitored store cleanliness and safety standards to create a welcoming environment for guests.
- Won Team Member of the Month in July 2025.
Reverse Logistics Expert
Target
09.2025 - Current
- Analyzed reverse logistics processes to identify opportunities for efficiency and cost reduction.
- Developed training materials for team members on best practices in reverse logistics management.
- Evaluated vendor performance in reverse logistics operations to ensure compliance with company standards.
- Managed the disposal of non-salvageable items in compliance with environmental regulations, reducing the company's ecological footprint.
- Supported sustainability efforts by spearheading recycling programs for discarded packaging materials within the warehouse environment.
- Established strong relationships with vendors, facilitating smooth communication for effective resolution of return-related issues.
Education
Associate of Applied Science - Business Economics
Los Angeles Pierce College
Woodland Hills, CA06-2027
Skills
- Warehouse operations
- Customer service skills
- Logistics planning
- Hazardous materials management
- Shipping coordination
- Returns processing
- Product disposition
- Reverse logistics software
Timeline
Reverse Logistics Expert
Target
09.2025 - Current
Guest Advocate
Target
05.2023 - 08.2025
Associate of Applied Science - Business Economics
Los Angeles Pierce College