Howard Richmond Vega
House Springs,MO
Summary
Versatile and dependable professional with hands-on experience in both warehouse operations and customer-facing roles. Proven ability to manage material handling tasks such as inventory control, stock organization, and safe transport of goods, while also excelling in guest service by providing friendly support, resolving concerns, and ensuring a positive customer experience. Strong communicator and team player with a focus on efficiency, accuracy, and safety. Skilled in using warehouse equipment and POS systems, with a commitment to maintaining smooth operations and high service standards.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
08.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Material Handler
CTDI - Communications Test Design
09.2022 - 07.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
High School Diploma -
Seckman High School
2800 Seckman Rd Imperial, MO 6305205-2022
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Heavy lifting
- Warehouse operations
- Shipping and receiving
- Order picking
- Loading and unloading
Timeline
Guest Service Advocate
Target
08.2024 - Current
Material Handler
CTDI - Communications Test Design
09.2022 - 07.2024
High School Diploma -
Seckman High School
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