Reid Tyra

• Answer calls and interacted with community members to provide information on advocacy and treatment services.
• Actively looking for new community partners

• Establish relationships with community partners and the court system.

• Promote community events.

• Kept track of each client in their current phase and ensured they dropped to the appropriate phase on the correct date.
• Handled day to day transitions.
• Maintained record keeping.

• Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
• Monitored safety protocols within the residential facility to ensure compliance with regulations.
• Interacted with clients daily and was involved in problem solving.

• Scheduled and confirmed patient appointments and consultations.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Strip searched and drug tested clients upon arrival.

• Maintained professional communication with clients throughout the entire resolution process.
• Participated in regular meetings with internal teams to discuss upcoming projects.
• Handled conflict resolution.
• Maintained order in the day to day process of our program.
• Shared experience, strength and hope with clients.