Reidar Winther
Galloway,NJ
Summary
Customer centric with exceptional social skills, communication abilities and customer service background. Organized and dependable who is successful at managing multiple priorities with a positive attitude. Ready to tackle new challenges with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Bar Manager
Crown Plaza
05.2013 - 09.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Improved customer service rankings by resolving issues quickly and accurately.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Restaurant Manager
Al Dente Italiana Restaurant
08.2001 - 05.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Fostered positive work environment, leading to decrease in staff turnover.
Server
La Fontana
06.1995 - 08.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant standards.
Education
High School Diploma -
Franklin High School
Somerset06.1984
Skills
Customer Relationship Building
Guest Interaction
Concern Resolution
Calm and Pleasant Demeanor
Timeline
Bar Manager
Crown Plaza
05.2013 - 09.2023
Restaurant Manager
Al Dente Italiana Restaurant
08.2001 - 05.2013
Server
La Fontana
06.1995 - 08.2001
High School Diploma -
Franklin High School
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