Reidy Castillo Estevez
Paterson
Summary
Results-driven Food and Beverage Supervisor with expertise in staff supervision, menu development, and waste reduction. Committed to enhancing food presentation and delivering exceptional customer service.
Dynamic Food and Beverage Supervisor skilled in team collaboration and operational reporting. Proven success in training staff, optimizing resources, and reducing wait times, leading to improved customer satisfaction and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Food and Beverage Supervisor
Hilton Double Tree
Queens, NY
05.2015 - 05.2026
- Supervised daily food and beverage operations, ensuring high-quality service standards.
- Trained and mentored staff on best practices for customer engagement and service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed and maintained positive relationships with vendors to ensure timely delivery of supplies.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Amazon Dsp Driver
Galastic Logistics Llc
10 Patton Dr West Caldwell Nj 07006
10.2025 - 01.2026
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS and local maps for timely deliveries.
- Communicated effectively with customers regarding delivery status and inquiries.
- Inspected vehicles daily to ensure operational readiness and safety compliance.
- Assisted in loading and unloading cargo, ensuring secure transportation of goods.
- Demonstrated flexibility by adapting to changing schedules and delivery requirements.
- Collaborated with team members to enhance route efficiency and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Education
GED -
La Guardia Community College
Long Island City, NY06.2017
Skills
- Menu development
- Waste reduction
- Food presentation
- Banquet operations
- Table service
- Staff supervision
- Customer service
- Food and beverage service
- Opening and closing procedures
- Cooking
- Team collaboration
- Operational reporting
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Amazon Dsp Driver
Galastic Logistics Llc
10.2025 - 01.2026
Food and Beverage Supervisor
Hilton Double Tree
05.2015 - 05.2026
GED -
La Guardia Community College