Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Reiko Sato

Los Angeles,California

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Diligent College Student focused on the study of Sociology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

1
1
year of professional experience

Work History

Food and Beverage Cashier

Hoto moto
Tokyo, Inagi
04.2020 - 07.2021
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Maintained cleanliness of work area throughout shift.
  • Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
  • Conducted price checks on products as requested by customers.
  • Balanced daily transactions against total sales receipts at end of shift for accuracy purposes.
  • Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
  • Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
  • Assisted fellow employees in completing various tasks during busy periods or when short-staffed.

Education

Bachelor of Arts - Sociology

University of California - Los Angeles
Los Angeles, CA
06-2024

Bachelor of Arts - General Studies

Palomar College
San Marcos, CA
05-2022

High School Diploma -

Kosei Gakuen Girls High School
Tokyo
03-2020

Skills

  • Food safety knowledge
  • Upselling strategies
  • POS Systems
  • Customer Assistance
  • Bank Deposits
  • Multitasking
  • Active Listening

Languages

English
Professional
Japanese
Native/ Bilingual

Affiliations

  • I volunteered with the New Zealand Red Cross, where I improved my English skills by interacting with customers and aiding vulnerable individuals. Additionally, I worked as a volunteer at an SPCA New Zealand clearance shop, which helped me enhance my communication abilities and build confidence.
  • During my study abroad in a New Zealand high school, I founded a club that started with fewer than five members. Through creative initiatives, I expanded the membership to over 20 students, which further improved my English proficiency as I actively engaged with the club members.
  • I also played a key role in forming a study group with 10 Japanese students while attending college. We met five times a week in the college's study lounge to review and prepare for classes and exams. Over two years, our collaborative efforts helped us maintain a GPA above 3.9,

Timeline

Food and Beverage Cashier

Hoto moto
04.2020 - 07.2021

Bachelor of Arts - Sociology

University of California - Los Angeles

Bachelor of Arts - General Studies

Palomar College

High School Diploma -

Kosei Gakuen Girls High School
Reiko Sato