RIMS
Reilly Flynn
Information Technology Consultant
RANCHO CUCAMONGA,CA
Summary
California State University San Bernardino graduate with experience in Information Technology in higher education supporting Academic Affairs, Student Affairs, Facilities Management, and University Police as an Information Technology Consultant.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Consultant
California State University
1 2020 - Current
- Communicate technical information, verbally and written, with faculty and staff for over 15 departments
- Troubleshoot and resolve issues for computers, printers, phones, etc
- Create and deploy group policy objects
- Manage Active Directory groups and policies
- Setup and manage InTune devices and policies
- Administer and maintain Windows, MacOS, iOS, and Android OS systems
- Manage and support main digital signage display for campus
- Ensure all security protocols are being enforced
- Create quotes and recommend new hardware and software
ITS Helpdesk Technician
University of California
09.2019 - 11.2019
- Assist users with connecting to WiFi, resetting passwords, and accessing their online portals
- Re-enable accounts that have been disabled
- Troubleshoot and assist users with resolving issues that are occurring
Information Technology Student Technician
California State University San Bernardino
09.2016 - 08.2019
- Communicate technical information, verbally and written, with faculty and staff
- Troubleshoot and resolve issues for computers, printers, phones, etc
- Create, capture, and deploy Windows images
Education
Bachelors of Arts - Computer Systems - System Admistration
California State University
San Bernardino, CA 09.2015 - 06.2019
Skills
Solution development
Software
Manitou
KeyWatcher
TMA Systems
Cherwell Service Management
Kayako Ticketing
ServiceNow
Five9 Phone System
Cisco Jabber
Cisco Finesse
Microsoft Active Directory
Symantec Ghost
Venus 1500
Timeline
ITS Helpdesk Technician
University of California
09.2019 - 11.2019
Information Technology Student Technician
California State University San Bernardino
09.2016 - 08.2019
Bachelors of Arts - Computer Systems - System Admistration
California State University
09.2015 - 06.2019
Information Technology Consultant
California State University
1 2020 - Current
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