Reina Cuddy
Hartford,CT
Summary
I envision myself working in a fast paced environment and I have near perfect customer service skills. I am a determined and confident person who loves to make people laugh and who enjoys their work very much. I have a very positive attitude and mindset towards my work and projects. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Breeze Airways
Hartford, CT
08.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing
- Stocked aircraft cabin with items such as newspapers, magazines, beverages
- Adhered to company policies regarding security measures and protocol at all times
- Delivered onboard customer service including food and beverage service
- Cooperated with pilots and crew members while performing duties on board the plane
- Assisted passengers during deplaning process by providing directions or other information as requested
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols
- Provided assistance to disabled passengers when necessary
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally
Front Desk Agent
Crestline Hotels
Orlando, FL
06.2020 - 07.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Team Member
Nature’s Table
St. Cloud, FL
09.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
St. Cloud Highschool
St. Cloud, FL05.2022
Skills
- Food safety knowledge
- Cleaning and sanitizing
- Safe alcohol service
- Guest Relations
- Customer Service
- Safe Food Handling
- Team Oriented
- Working Quickly
- Reliability and punctuality
- Customer service
- Safety procedures
Timeline
Flight Attendant
Breeze Airways
08.2023 - Current
Team Member
Nature’s Table
09.2021 - 05.2022
Front Desk Agent
Crestline Hotels
06.2020 - 07.2023
St. Cloud Highschool