Reina Gallo
Pittsburg,CA
Summary
Experienced with coordinating event logistics, managing vendor relations, and ensuring guest satisfaction. Utilizes strong organizational skills and effective communication to support successful event execution. Track record of delivering high-quality service and maintaining smooth event operations.
Overview
7
7
years of professional experience
Work History
Event Services Assistant
Student Union of San Jose State University
07.2023 - 07.2024
- Assisting with event registration, managing guest lists, coordinating catering services, and ensuring compliance with event permits and safety protocols.
- Completing event paperwork, creating reports, and maintaining event documentation.
- Monitoring room usage, ensuring proper room set-up based on event requirements, and coordinating with other departments regarding room availability.
- Implement office procedures, answer phones, provide information as needed, route calls to their destinations, and take and communicate messages.
Shift Lead Manager
Yogurtland
09.2019 - 08.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Recreational Specialist
CARES After School Program
10.2017 - 09.2019
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 5 and 11 years old.
Education
Bachelor of Science Business Administration -
San Jose State University
San Jose, CA05.2024
Associates in Economics - Business Administration
Diablo Valley College
Pleasant Hill, CA05.2022
Associate in Business Administration -
Diablo Valley College
Pleasant Hill, CA05.2022
Skills
- Operational Procedures
- Inventory Accuracy
- Opening and Closing Procedures
- Verbal and Written Communication
- Cash Handling
- Event planning
References
Vaiola Lupeheke
CARES After School Program Supervisor
(925)597-0153
Jordan Vae
CARES After School Lead
(415)760-3134
Ingrid Esguerra
Yogurtland Supervisor
(925)207-5510
Timeline
Event Services Assistant
Student Union of San Jose State University
07.2023 - 07.2024
Shift Lead Manager
Yogurtland
09.2019 - 08.2022
Recreational Specialist
CARES After School Program
10.2017 - 09.2019
Associate in Business Administration -
Diablo Valley College
Bachelor of Science Business Administration -
San Jose State University
Associates in Economics - Business Administration
Diablo Valley College
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