Reina Holster
Rockaway,NJ
Summary
Sales-driven wellness professional with experience in boutique fitness and spa environments, specializing in membership sales, client retention, and high-touch customer experiences. Health and wellness are deeply important to me, as I’ve seen how much they can transform a person’s energy, confidence, and overall quality of life. I’m passionate about helping others recognize and experience those benefits, while driving revenue through strong relationships, consistent follow-up, and confident closing of high-value services.
Overview
8
8
years of professional experience
Work History
Client Sales & Media Coordinator
StretchLab (Boutique Fitness Studio)
West Caldwell, Parsippany & Verona, USA
08.2025 - Current
- Generated and managed 150+ leads daily through calls, texts, and digital outreach, enhancing client engagement
- Achieved 20–30% conversion rates through consultative sales, contributing to revenue growth
- Supported operations across multiple franchise locations in a fast-paced environment
- Drive membership and package sales by converting leads into active clients through consultations and personalized recommendations
- Confidently close high-value wellness programs by building trust and communicating long-term benefits of services
- Execute consistent, high-volume follow-up via calls, texts, and email to nurture leads and increase booking rates
- Apply pre-sale membership strategies, including lead tracking, outreach, and conversion-focused consultations
- Deliver a high-energy, personalized client experience to increase retention and referrals
- Assist with social media and marketing efforts to attract new clients and promote services
Receptionist
Hand & Stone Massage and Facial Spa
East Brunswick, USA
09.2023 - Current
- Managed scheduling and client records to streamline appointment processes
- Effectively pitched and sold memberships to clients, highlighting the benefits of recurring services and exclusive discounts, contributing to increased membership sign-ups and revenue growth.
- Drove membership sales with ~20% conversion rate
- Analyzed reports to inform marketing strategies and enhance membership outreach
Medical Receptionist
EpiMed Spa
Livingston, New Jersey
12.2024 - 05.2025
- Confidently sold high-value treatment packages by addressing client concerns and clearly communicating results and benefits
- Balanced client care with sales performance, consistently identifying opportunities to increase revenue per client
- Conducted client consultations and guided guests toward appropriate services, increasing package upgrades and overall spend
- Built trust with clients to support confident purchasing decisions for higher-cost treatments
- Managed lead follow-up through calls, texts, and email to convert inquiries into booked appointments
- Supported daily revenue goals by upselling services, packages, and add-ons
Sales Associate
Victoria’s Secret
Rockaway, USA
12.2021 - 12.2024
- Provided exceptional customer service to enhance shopping experience and support sales goals
- Implemented visual merchandising strategies to create engaging displays and uphold store standards
- Maintained visual merchandising standards to enhance store appeal and product visibility.
Customer Service Coordinator
Christmas Tree Shops
Rockaway, USA
10.2018 - 08.2021
- Supervised front-end operations, enhancing service delivery through effective training of new hires
- Coordinated inventory transfers, optimizing stock levels to support overall store efficiency
- Trained new staff on customer service protocols and company policies.
Education
Bachelor of Arts - Communications
Rutgers University–New Brunswick
New Brunswick05-2025
Skills
- Lead generation
- Digital Marketing
- Online advertising
- Content creation
- Consultative selling
- Client relationship management
- Membership sales
- Scheduling & Appointment Management
- Microsoft Office
- Adobe Creative Suite
- Final Cut Pro
- Billing
- Patient care skills
Timeline
Client Sales & Media Coordinator
StretchLab (Boutique Fitness Studio)
08.2025 - Current
Medical Receptionist
EpiMed Spa
12.2024 - 05.2025
Receptionist
Hand & Stone Massage and Facial Spa
09.2023 - Current
Sales Associate
Victoria’s Secret
12.2021 - 12.2024
Customer Service Coordinator
Christmas Tree Shops
10.2018 - 08.2021
Bachelor of Arts - Communications
Rutgers University–New Brunswick